I'm pretty sure the STF is still only a 4 person team (used to be 3) that only speaks JP, so anything forwarded to them goes through the additional process of being translated, or possibly goes to a void where it gets ignored. That might be one of the reasons that the only real action against bots we have ever seen is the periodic ban waves. Actual policing in this game is non-existent unless a GM has to put a band-aid on someone's feels.