SE hasn't done anything about bots since 2010 when it was originally launched so don't expect anything to be done. XI even had a bunch that nothing was ever done about. Bots are something you need to just live with in FFXIV. V1 was horrific in the amount of bots there were and no matter what you did, how many times you reported them, nothing was ever done. There was one at each sheep camp in Coerthas farming wool just about from launch, til final save. We would often try to gather the sheep up before the bot could and lead them away or kill them before the bot could get them just to get wool ourselves. Was so frustratingly bad.

I actually went on /follow with a bot one day, just for fun, no real reason, and starting just talking away to it. Asking it questions about why its name looked like someone slammed their head against a KB to just making up random stuff about my day. Telling it a whole big story about some made up romance I had and yada yada yada. Took about 30 minutes before they went private so they couldn't get tells, so I switched to /say and about 10 minutes later they started all caps screaming at me in very very broken English telling me to leave them alone and that I was harassing them and how they were going to call a gm on me. It was hilarious.