Requesting a free month. Please?

[Dirwen]

You do realize we are paying customers? We have the right to complain if the product we paying for isn't working right.

Doesn't matter if it's an outside influence at least SE can show like they care. At the moment I haven't seen SE say or do anything to calm the so-called sheep as you call us.

[Sigma-Astra]

You do realize we are paying customers? We have the right to complain if the product we paying for isn't working right.

Doesn't matter if it's an outside influence at least SE can show like they care. At the moment I haven't seen SE say or do anything to calm the so-called sheep as you call us.

I'm a paying customer as well and do you see me throwing a temper tantrum over something that happens to many other companies all of the time including Blizzard, Google, and Amazon? No.

Because I'm one of those customers who doesn't demand that a company bend over and kiss my feet the moment I feel offended or inconvenienced over something not going my way, especially if I don't understand the why's and how's of what's wrong.

Patience is a virtue and I'm not about to let a virtual world spike my blood pressure nor am I going to act like a kid screaming in a grocery store because mommy didn't buy them that candy bar.

Do you call and complain to the company that your toaster isn't working because someone keeps smacking it with a hammer and they should send you a free one? No. No, you don't. That's exactly what's going on with the servers.

Does this suck? Absolutely. But, the only thing you can do is wait and deal with it like everyone else is doing.

At best, they can tell you to please be patient in the meantime, that's all they can really say, and how exactly is that going to calm anyone when everyone feels like lashing out and not using common sense anyways.

[Theodric]

A bug with retainers that can easily be fixed by a re-coding of the script is no where close towards the complications of a DDoS attack. It's not only nearly impossible to mitigate, but 100% impossible to prevent from ever happening or see it coming. It actually does matter who or what the cause is. If it's something that SE did themselves on their end, then yes, we could ask for something to be reimbursed to us if it meant that we lost playtime due to their own misgivings. But, this has literally nothing to do with SE on their end regarding technical matters or an issue that they could fix themselves. They can't. It's insane how entitled some people are in thinking that they need to be reimbursed for something completely out of the companies hands.

Bad weather like hurricanes and tsunamis? Maybe. DDoS attacks? No.

What good would a free month of service be if the attacks happened again during everyone's free month of playtime? It's not only an unreasonable demand, but an outrageous one as well that could backfire.

You can't possibly tell me that people don't have anything else to play, watch, or occupy their time with while this is happening. People are so impatient and easily offended the moment something inconveniences them while not fully understanding why or how.

It doesn't necessarily need to be a free month...or even a free day. Yet Chaos has been in a dire state for months according to my reliable sources (fellow European players) and these recent DDoS attacks have affected people on pretty much every server across all of the established datacentres. If it was a problem that lasted a day or two and calmed down then that'd be one thing...but this has been going on for at least a week now. I don't think many people are blaming Square Enix for the actual attacks - their hands are tied until they can get a handle on the situation.

It's not a case of entitlement either - at least not in every case. You do realise some of us work in the customer care industry, yes? My own job involves reviewing how restaurants treat their customers and how they choose to respond to issues. I'll tell you one thing - word of mouth from disgruntled customers is a very powerful thing. Yet it's very easily countered by some light gestures of appeasement.

This isn't a F2P game. At the very least, people are paying a monthly subscription fee. To say nothing of the amount spent on optional services.

[micropanther7]

It doesn't really matter who or what the cause of the interrupted game-play actually is. In the real world in some countries it isn't at all unusual for companies to offer a token gesture of goodwill in response to incidents that might be entirely out of their hands. A good example would be bad weather disrupting a delivery. That's how it is over here in the UK, at any rate.

I adore FFXIV though I do feel as though people bend over backwards a little too much at times to excuse clinical customer service. In the early portion of ARR if there were any issues then they were addressed in a far less distant manner. I remember there being some bug with retainers resulting in everybody being sent a pot or two of dye. Was it necessary? Hardly - but it was a pleasant gesture.

So much this, and your other post as well, stop talking sense on the forums :P I'd be happy with the Road to 60 buff being activated for a while and a server-eating Hamster minion as a form of appeasement, please SE

[Airget]

Ya, sadly the act of spoofing isn't that hard and even worse, DDOS attacks aren't just the act of a goon using their own computer to launch attacks at a target location.

People that obtain harmful viruses on their computer or malware they are unaware of can be used to turn your computer into an assistant for DDOSing. So while we would like to think it's easy to find the main source of the DDOSer, sadly in most cases a DDOSer themselves don't use their own computer to perform attacks, they create malware to have other computers host their malicious objective.

Source https://www.bankinfosecurity.com/mal...attacks-a-8656

[Leloa]

So you haven't been able to play for a full month or...?

[ErryK]

A whole month... an entire 30-31 days of gametime free of charge... not gonna happen. At most, you'll see a day reimbursed and that's if they decide to reimburse.

Be serious, man...

[Mirch]

nope, it's ok as it is tbh, but i agree they could have improve their security

[InkstainedGwyn]

The thing is, most people on this thread "naysaying", such as myself, actually agree that a token or gesture of goodwill (minion, road to 60 buff, etc) would be nice, and even reasonable. What we don't like is the excessive entitlement that comes along with a lot of these requests. If you want to argue that a company would be smart to do so, and that us, as players, have been inconvenienced, it's true. But shrieking expletives and demanding a month's playtime because "you are owed it" is untrue. You're legally owed nothing. Anything they decide to give you is a bonus. Just like a store can point at a "no refunds" sign when you bring back a broken item, so can SE point to their ToS.

[Paladinleeds]

The thing is, most people on this thread "naysaying", such as myself, actually agree that a token or gesture of goodwill (minion, road to 60 buff, etc) would be nice, and even reasonable. What we don't like is the excessive entitlement that comes along with a lot of these requests. If you want to argue that a company would be smart to do so, and that us, as players, have been inconvenienced, it's true. But shrieking expletives and demanding a month's playtime because "you are owed it" is untrue. You're legally owed nothing. Anything they decide to give you is a bonus. Just like a store can point at a "no refunds" sign when you bring back a broken item, so can SE point to their ToS.

Exactly this. The entitlement of what people are asking for is ridiculous. Now I agree, a token of goodwill wouldn't go amiss (once they get it resolved), but like you said, ToS states that legally, SE owe you zilch. And if you wanna take it to court, you'll lose the battle so hard (assuming the court will even hear your case), plus you'll have to pay SE's legal fees which will total up a few hundred thousand pounds at least (a company this size will use their army of lawyers, and that doesn't come cheap). But because of how much people are demanding stuff, I'm actually hoping SE refuses to give a token of goodwill, and actually punishes those who have demanded it. Petty? Sure. But I think it's the only way these people are going to be quiet and accept that demanding free stuff isn't the right way to go.