Requesting a free month. Please?

[silverlunarfox]

Spectrum. 3 months of free service since I provided them with logs, signal quality and other data since my Internet was absolutely attrocious. You have to get past their script readers and onto their technical staff/engineers. They knew the infrastructure needed upgrading in my area after the merger, and I was compensated for my troubles.

I have Spectrum. Not once have I ever received free service. Thats with service all the way to the top.

They upgraded our stuff too after the merger....

I still don't see it. No free months here after repeat calls.... -.-

I got a free month from spectrum too when we had a service interruption that lasted a couple days. Didn't even ask for it, called to inquire about it and got a free month of cable+internet. When you're nice to the ppl at the service centers they are nice back generally and if they can do something like compensation they usually do. It's when you call and raise hell that they do as little for you as they can.

I'm always nice, thank you however for the assumption. I've been in customer service.


The only time I've ever gotten free, was when i said at the time to switch to ATT when they were Time Warner. Not that I would go back, but it worked.

Same here, because none of the ISPs I’ve had ever offer compensation for poor connectivity or repeated periods of “unexpected downtime in your area”.

All of this. That and you forgot when they try to blame your own equipment.