Quote Originally Posted by Theodric View Post
It doesn't really matter who or what the cause of the interrupted game-play actually is. In the real world in some countries it isn't at all unusual for companies to offer a token gesture of goodwill in response to incidents that might be entirely out of their hands. A good example would be bad weather disrupting a delivery. That's how it is over here in the UK, at any rate.

I adore FFXIV though I do feel as though people bend over backwards a little too much at times to excuse clinical customer service. In the early portion of ARR if there were any issues then they were addressed in a far less distant manner. I remember there being some bug with retainers resulting in everybody being sent a pot or two of dye. Was it necessary? Hardly - but it was a pleasant gesture.
So much this, and your other post as well, stop talking sense on the forums :P I'd be happy with the Road to 60 buff being activated for a while and a server-eating Hamster minion as a form of appeasement, please SE