Requesting a free month. Please?

[Dirwen]

I'm a paying customer as well and do you see me throwing a temper tantrum over something that happens to many other companies all of the time including Blizzard, Google, and Amazon.com? No.

Because I'm one of those customers who doesn't demand a company bend over and kiss my feet the moment I feel offended over something not going my way.

Patience is a virtue and I'm not about to let a virtual world spike my blood pressure like a kid screaming in a grocery store because mommy didn't buy them that candy bar.

Do you call and complain to the company that your toaster isn't working because someone keeps smacking it with a hammer and they should send you a free one? No. No, you don't.

Toaster is something you buy one off and not a service people pay monthly for. These attacks been happening for a month now right? That is a long time for disruptive service and you wonder why people are mad?

You are probably okay with getting screwed over but I'm not and it seems majority of people are the same.

[Sigma-Astra]

Toaster is something you buy one off and not a service people pay monthly for. These attacks been happening for a month now right? That is a long time for disruptive service and you wonder why people are mad?

You are probably okay with getting screwed over but I'm not and it seems majority of people are the same.

How am I okay with getting screwed over? You let me know how you even remotely came towards that conclusion just because you're upset. I'm still paying my sub because XIV isn't going anywhere and once the issue has been handled, I'll play again. And clearly, so are you or you wouldn't be able to post on the forums. Life goes on. You do something else in the meantime.

It's not going to kill you to not play XIV. Calm down, eat a snickers. Furthermore, a small vocal minority on the forums every time something like this happens doesn't make you the majority of people either.

It's not like SE is clinking wine glasses while this is going on either.

It's not a case of entitlement either - at least not in every case. You do realise some of us work in the customer care industry, yes? My own job involves reviewing how restaurants treat their customers and how they choose to respond to issues. I'll tell you one thing - word of mouth from disgruntled customers is a very powerful thing. Yet it's very easily countered by some light gestures of appeasement.

I work in the customer service business as well and guess what? The customers are not always right and whoever made the ruling of "the customer is always right" should be shot in the foot. Considering that there's no way to circumvent this type of thing, no, they don't owe anything to us other than maybe a "We're sorry, please try again later."

And if it continues towards the point where auto-demolition may happen on housing for people, at best they could restrict the timer on that for the time-being. That's about as much of a courtesy you may see from SE, considering playing an online game is a luxury and not a necessity as it were.

They're not going to give anything to anyone and if they did, it would be those stupid fireworks probably.

The vast majority of people in this thread have been perfectly civil and polite. I'm not sure if I would class your posting as a 'temper tantrum' but you're definitely going out of your way to belittle and insult other posters for having a different opinion than you and daring to request that things are handled differently.

Telling people that they're overreacting and throwing a temper tantrum isn't belittling or insulting in any way when the issue is being hyperbolized towards the point where we need compensation for it, not to mention, people are quick to rant their ire about the attacks.

The condescension from the opposite spectrum with "you do realize that we're paying customers" or "you do realize some of us work in customer service" is unneeded and I would actually say the context and phrasing of that is belittling because it's questioning the intelligence of the person it's being directed towards.

[Sigma-Astra]

We had problems with DDoS attacks during the launch of Stormblood if everyone remembered and nothing was reimbursed then either. So, don't count on it now.

[Arrius]

Lots of armchair tech people here again. Delightful.

[MsQi]

Lots of armchair tech people here again. Delightful.

Not really, mostly discussion about customer service, and responsibility. A little, but not a lot.