Quote Originally Posted by Theodric View Post
It doesn't really matter who or what the cause of the interrupted game-play actually is. In the real world in some countries it isn't at all unusual for companies to offer a token gesture of goodwill in response to incidents that might be entirely out of their hands. A good example would be bad weather disrupting a delivery. That's how it is over here in the UK, at any rate.

I adore FFXIV though I do feel as though people bend over backwards a little too much at times to excuse clinical customer service. In the early portion of ARR if there were any issues then they were addressed in a far less distant manner. I remember there being some bug with retainers resulting in everybody being sent a pot or two of dye. Was it necessary? Hardly - but it was a pleasant gesture.
A bug with retainers that can easily be fixed by a re-coding of the script is no where close towards the complications of a DDoS attack. It's not only nearly impossible to mitigate, but 100% impossible to prevent from ever happening or see it coming. It actually does matter who or what the cause is. If it's something that SE did themselves on their end, then yes, we could ask for something to be reimbursed to us if it meant that we lost playtime due to their own misgivings. But, this has literally nothing to do with SE on their end regarding technical matters or an issue that they could fix themselves. They can't. It's insane how entitled some people are in thinking that they need to be reimbursed for something completely out of the companies hands.

Bad weather like hurricanes and tsunamis? Maybe. DDoS attacks? No.

What good would a free month of service be if the attacks happened again during everyone's free month of playtime? It's not only an unreasonable demand, but an outrageous one as well that could backfire.

You can't possibly tell me that people don't have anything else to play, watch, or occupy their time with while this is happening. People are so impatient and easily offended the moment something inconveniences them while not fully understanding why or how.