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  1. #1
    Player
    MonsieurMoodle's Avatar
    Join Date
    Nov 2013
    Posts
    47
    Character
    Monsieur Moodle
    World
    Moogle
    Main Class
    Fisher Lv 70
    Quote Originally Posted by Xtrasweettea View Post
    Why are you even replying when you should be calling SE customer service to complain and try to see if they will compensate you for your inconvenience.
    Or is complaining on the forums all you are willing to do?
    Should I mentionned a few topics, with Square replying to them? Making some noise is always better than getting along with the "TOS cause you agreed for that". Your choice for being passive, not mine. And no, complaining on the forums is not ALL I'm willing to do. I'm willing to play, for something I actually pay for.
    (2)

  2. #2
    Player
    Xtrasweettea's Avatar
    Join Date
    Nov 2014
    Location
    Gridania
    Posts
    361
    Character
    Aelda Schuvorther
    World
    Lamia
    Main Class
    Warrior Lv 90
    Quote Originally Posted by MonsieurMoodle View Post
    Should I mentionned a few topics, with Square replying to them? Making some noise is always better than getting along with the "TOS cause you agreed for that". Your choice for being passive, not mine.
    Make all the noise you want. Though I keep telling you how to make the most impact. Complaining on the forums does next to nothing, really. Calling and writing directly to the company is what gives the most impact.

    Those topics are something SE can directly control. Graphics, bugs, job change, etc. SE owns all of that. SE doesn't have direct control over this. So them likely to respond AND compensate you is tiny going the forum route alone.

    Go and call customer service about you not being able to enjoy the game because of the DDOS attacks. Actually use your voice for this. Having a real life voice behind the complaint is more impactful than just typing words.

    If you don't call and complain, and only respond to me, then you are just as passive as I am.
    (7)

  3. #3
    Player
    Rymm's Avatar
    Join Date
    Jul 2016
    Posts
    901
    Character
    Rymmrael Bhaldraelwyn
    World
    Lamia
    Main Class
    Paladin Lv 90
    Quote Originally Posted by MonsieurMoodle View Post
    Should I mentionned a few topics, with Square replying to them? Making some noise is always better than getting along with the "TOS cause you agreed for that".
    You seem to be under the mistaken impression that the forum Moderators have any influence on SE's policy writers. Or hell, even have a direct line of communication to said policy writers. Hate to burst your bubble but, they don't.

    If you raise enough of a stink on the forums, the Mods might pass a memo along to their supervisors who then might pass it up their internal chain of command where it could, in theory, eventually make it's way to the head office in a couple of months. Now, to be fair, customer service complaints are generally handled the same way, but I would assume that the process is somewhat more streamlined on that end given that it is the established channel of communication between the customers and SE.
    (6)

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