Requesting a free month. Please?

[MonsieurMoodle]

You agreed to that when you clicked on that agreement to the TOS.

Lets follow the sheep train and lets act like nothing's happening. We're not customers here I forgot. I mean why would we even complain about it, right?

[Xtrasweettea]

Lets follow the sheep train and lets act like nothing's happening. We're not customers here I forgot. I mean why would we even complain about it, right?

What I am trying to get at is, don't expect to get anything since
1. this isn't SE's fault in the first place (unless they own and manage the affected network devices)
2. you getting something for your inconvenience is not clearly written on the TOS you agreed to.

This is how the real world works when you have more than one company with layering contracts and one of the companies has end users like us.

You are free to go to SE customer service and place a complaint. SE probably does have a "Good Will" policy and can give something to keep you. I don't think the forums will get you far, you need to blow up customer service's phones and email directly.

[MonsieurMoodle]

"1. this isn't SE's fault in the first place (unless they own and manage the affected network devices)"

We are the final customers. They have problems with the provider? Pay for another one, fix the scripts, change the roots? In the end the problem is there, in the game and SE is the one that provide that lagging game to us.

"2. you getting something for your inconvenience is not clearly written on the TOS you agreed to."

Fortunately a TOS can be changed in high places, specially for moments like this. In legal means, we all agreed to that. Like I said earlier, doesnt mean we can't argue and complain about it.

"This is how the real world works when you have more than one company with layering contracts and one of the companies has end users like us. "

And in the real world, when my fridge is not working properly when I got it delivered, it gets replaced or refunded, period.

"I don't think the forums will get you far"

Then why are you even replying?

[Xtrasweettea]

We are the final customers. They have problems with the provider? Pay for another one, fix the scripts, change the roots? In the end the problem is there, in the game and SE is the one that provide that lagging game to us.

SE has to do that. SE has to push for the ISP to change or the ISP will have to pay them. That’s what is probably outlined within their contract.
SE probably doesn’t have a choice on the ISP either. If Comcast is the only provider in the area, they are stuck with Comcast. They could try to pay another ISP to use Comcast lines, but that ISP will have to pass those extra line rental costs to SE, will increase the price, which could trickle down to us as end users.

Fortunately a TOS can be changed in high places, specially for moments like this. In legal means, we all agreed to that. Like I said earlier, doesnt mean we can't argue and complain about it.

I didn’t state you cannot complain about it. I stated you will probably get nothing from SE due to what you have agreed to.

You are right, changing the TOS can happen. This DDOS attack might not cause the TOS to change by itself but can be used with in conjunction other problems to force the TOS to change. Of course, SE must feel it is worth it to do so.

And in the real world, when my fridge is not working properly when I got it delivered, it gets replaced or refunded, period.

And in that same real world, you have a warranty and agreement from the facility that you purchased the fridge from and a warranty from the company that manufactured the fridge itself that clearly outlines what you are entitled to for compensation for when their product and service fails.

Then why are you even replying?

Why are you even replying when you should be calling SE customer service to complain and try to see if they will compensate you for your inconvenience.
Or is complaining on the forums all you are willing to do?

[MonsieurMoodle]

Why are you even replying when you should be calling SE customer service to complain and try to see if they will compensate you for your inconvenience.
Or is complaining on the forums all you are willing to do?

Should I mentionned a few topics, with Square replying to them? Making some noise is always better than getting along with the "TOS cause you agreed for that". Your choice for being passive, not mine. And no, complaining on the forums is not ALL I'm willing to do. I'm willing to play, for something I actually pay for.

[Xtrasweettea]

Should I mentionned a few topics, with Square replying to them? Making some noise is always better than getting along with the "TOS cause you agreed for that". Your choice for being passive, not mine.

Make all the noise you want. Though I keep telling you how to make the most impact. Complaining on the forums does next to nothing, really. Calling and writing directly to the company is what gives the most impact.

Those topics are something SE can directly control. Graphics, bugs, job change, etc. SE owns all of that. SE doesn't have direct control over this. So them likely to respond AND compensate you is tiny going the forum route alone.

Go and call customer service about you not being able to enjoy the game because of the DDOS attacks. Actually use your voice for this. Having a real life voice behind the complaint is more impactful than just typing words.

If you don't call and complain, and only respond to me, then you are just as passive as I am.

[Rymm]

Should I mentionned a few topics, with Square replying to them? Making some noise is always better than getting along with the "TOS cause you agreed for that".

You seem to be under the mistaken impression that the forum Moderators have any influence on SE's policy writers. Or hell, even have a direct line of communication to said policy writers. Hate to burst your bubble but, they don't.

If you raise enough of a stink on the forums, the Mods might pass a memo along to their supervisors who then might pass it up their internal chain of command where it could, in theory, eventually make it's way to the head office in a couple of months. Now, to be fair, customer service complaints are generally handled the same way, but I would assume that the process is somewhat more streamlined on that end given that it is the established channel of communication between the customers and SE.