Requesting a free month. Please?

[MonsieurMoodle]

I keep seeing these request posts whenever there is a DDOS or some other event causing players to be inconvenienced.

I don’t know why you are expecting a credit (free month, free stuff, etc.) for your inconvenience. You agreed to the TOS when you have subscribed. The TOS contains no service level agreements that would warrant you a credit when you get inconvenienced.

So whatever happens I have to agree to get my free time get sucked in?

[Xtrasweettea]

So whatever happens I have to agree to get my free time get sucked in?

You agreed to that when you clicked on that agreement to the TOS.

If you want SE to do something, try to get SE to upgrade the network security. Though, SE more-than-likely doesn't even own nor manage any of the network equipment, they just pay for traffic to go through them and have someone else (usually an ISP) to do the management and ownership.

SE will need to push for whoever owns and/or manages the network equipment to upgrade the equipment, since it will be hurting their bottom line.

Though, you are free to go to customer service and see if you can get something. If Chaos is that bad, SE may do something out of the goodness of their heart. At least push back housing demolition.

[MonsieurMoodle]

You agreed to that when you clicked on that agreement to the TOS.

Lets follow the sheep train and lets act like nothing's happening. We're not customers here I forgot. I mean why would we even complain about it, right?

[Xtrasweettea]

Lets follow the sheep train and lets act like nothing's happening. We're not customers here I forgot. I mean why would we even complain about it, right?

What I am trying to get at is, don't expect to get anything since
1. this isn't SE's fault in the first place (unless they own and manage the affected network devices)
2. you getting something for your inconvenience is not clearly written on the TOS you agreed to.

This is how the real world works when you have more than one company with layering contracts and one of the companies has end users like us.

You are free to go to SE customer service and place a complaint. SE probably does have a "Good Will" policy and can give something to keep you. I don't think the forums will get you far, you need to blow up customer service's phones and email directly.

[MonsieurMoodle]

"1. this isn't SE's fault in the first place (unless they own and manage the affected network devices)"

We are the final customers. They have problems with the provider? Pay for another one, fix the scripts, change the roots? In the end the problem is there, in the game and SE is the one that provide that lagging game to us.

"2. you getting something for your inconvenience is not clearly written on the TOS you agreed to."

Fortunately a TOS can be changed in high places, specially for moments like this. In legal means, we all agreed to that. Like I said earlier, doesnt mean we can't argue and complain about it.

"This is how the real world works when you have more than one company with layering contracts and one of the companies has end users like us. "

And in the real world, when my fridge is not working properly when I got it delivered, it gets replaced or refunded, period.

"I don't think the forums will get you far"

Then why are you even replying?

[Xtrasweettea]

We are the final customers. They have problems with the provider? Pay for another one, fix the scripts, change the roots? In the end the problem is there, in the game and SE is the one that provide that lagging game to us.

SE has to do that. SE has to push for the ISP to change or the ISP will have to pay them. That’s what is probably outlined within their contract.
SE probably doesn’t have a choice on the ISP either. If Comcast is the only provider in the area, they are stuck with Comcast. They could try to pay another ISP to use Comcast lines, but that ISP will have to pass those extra line rental costs to SE, will increase the price, which could trickle down to us as end users.

Fortunately a TOS can be changed in high places, specially for moments like this. In legal means, we all agreed to that. Like I said earlier, doesnt mean we can't argue and complain about it.

I didn’t state you cannot complain about it. I stated you will probably get nothing from SE due to what you have agreed to.

You are right, changing the TOS can happen. This DDOS attack might not cause the TOS to change by itself but can be used with in conjunction other problems to force the TOS to change. Of course, SE must feel it is worth it to do so.

And in the real world, when my fridge is not working properly when I got it delivered, it gets replaced or refunded, period.

And in that same real world, you have a warranty and agreement from the facility that you purchased the fridge from and a warranty from the company that manufactured the fridge itself that clearly outlines what you are entitled to for compensation for when their product and service fails.

Then why are you even replying?

Why are you even replying when you should be calling SE customer service to complain and try to see if they will compensate you for your inconvenience.
Or is complaining on the forums all you are willing to do?

[MonsieurMoodle]

Why are you even replying when you should be calling SE customer service to complain and try to see if they will compensate you for your inconvenience.
Or is complaining on the forums all you are willing to do?

Should I mentionned a few topics, with Square replying to them? Making some noise is always better than getting along with the "TOS cause you agreed for that". Your choice for being passive, not mine. And no, complaining on the forums is not ALL I'm willing to do. I'm willing to play, for something I actually pay for.