Launcher Error - Exception Raise. Unhandled Page Fault - MacOS Mojave

[Sightblinder]

Hi Guys, playing on the Mac client, just upgrade to Mojave and now getting this error from the launcher. Launcher version 2018.09.05.0000.0001 Have deleted the game files and downloaded the installer again but no luck.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When you updated your MacOS, did you reinstall the game? If so, where did you get the client download? Can you provide a link?

I'm assuming you played the game on this Mac before, correct? The only difference is the OS?

What kind of Mac are you using?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Sightblinder]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When you updated your MacOS, did you reinstall the game? If so, where did you get the client download? Can you provide a link?

I'm assuming you played the game on this Mac before, correct? The only difference is the OS?

What kind of Mac are you using?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I didn't reinstall the game initially. The error occurred the first time I tried to log in after the update to Mojave.

I've since downloaded the client installer again from this link :

http://gdl.square-enix.com/ffxiv/ins...XIV_ONLINE.dmg

On this page :

http://support.na.square-enix.com/ff...G9Ll8347mvCz17

And here :

https://freetrial.finalfantasyxiv.co...g=en-us&rgn=na

Whichthen updated itself to the latest version but still crashes with the original error when I try and log in.
I've been playing on this Mac up until now with no issues. The only change was the OS upgrade.

It's a 2015 27" iMac, 4ghz i7 processor, 32 Gig Ram, AMD Radeon GPU with 4 gig of ram. It's now running MacOS Mojave 10.14

[Dynratygus]

Sightblinder, thank you for the reply!

I apologize for the delay in my response. After checking the system requirements it appears your computer does meet the requirements to run the game. The issue you are experiencing may lie in the files used to install Final Fantasy XIV. To resolve the issue please try the following suggestion:

- Delete the files located in the /Library/Application Support/FINAL FANTASY XIV/ folder

Hope to see you online!