Chaos dies again: Hello Darkness My Old Friend...

[Vidu]

And yet no compensation of any form for the lost days.

"5. INTERRUPTION TO THE SERVICE

From time to time, in order to provide our customers with the optimal gaming experience, it is necessary for Square Enix to conduct routine maintenance on the computers and/or servers that support the Game. During these times, access to the Game or support services may be interrupted. Access may also be temporarily suspended in whole or in part, without notice, due to emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond Square Enix's control, or any other reasons for which Square Enix, in its sole discretion, deems that temporary suspension is necessary. You acknowledge that disruptions of service may occur and waive any causes of action against Square Enix in any way arising from or related to any such disruptions of service."

You agreed to this, they owe you nothing.
It would be a nice gesture of them, sure... but considering the cost involved for them the higher ups most likely wont agree to that.
Besides: It seems kinda difficult to determine how much compensation they should give out. You might notice that I'm playing on Odin aswell - but lucky me only had 2 or 3 difficult evenings in the past weeks, while other people might have had more or even less trouble. So how do you compensate that?

...which isnt going to happen anyways, which is something you agreed to when installing the game.

[Vahlnir]

You agreed to this, they owe you nothing.
It would be a nice gesture of them, sure... but considering the cost involved for them the higher ups most likely wont agree to that.
Besides: It seems kinda difficult to determine how much compensation they should give out. You might notice that I'm playing on Odin aswell - but lucky me only had 2 or 3 difficult evenings in the past weeks, while other people might have had more or even less trouble. So how do you compensate that?

...which isnt going to happen anyways, which is something you agreed to when installing the game.

Yep, pretty much. I'm just happy that they finally acknowledged NA's issues.

[Wijnand]

wonderful another DDOS...

[Nalien]

At this point it's a feature of Chaos, not an anomaly.

[Ceasaria]

Can we have "Temporary Suspension of Automatic Housing Demolition" for Chaos too ?
Need some sort of compensation, now.

[Yshnal]

And now not even the launcher works. GG.

Every day it works worse. I went from being fine, to having more lag (weirder than usual stuff happening with AoEs, quite on par to the 2.x delay), to not even being able to log in.

I mean, yeah, we agreed to the ToS and everything, but we're paying them good money to access the game/service, so... Could they at least maybe not 90% ignore the issue perhaps (our lost playtime and the crappy stability when we can actually play)? I don't even talk about fixing it ASAP, as I know how tricky DDoS attacks are, but at the very least they should do something with the time that we're losing, and that we paid for. Or would it be alright for us to be able to access the game even though we pay late due to some RL issue? They wouldn't like that (nor care about our personal problems), rightfully, and our service would be suspended right in time. Well then, we don't like paying and getting this, either.

It's not their fault, but it's not like this is a problem that has been happening just for a couple of days, moreso in Chaos. As Caesaria said up there, even a temporary suspension of the demolition timer would go a long way in telling us "hey, we care about you not being able to play normally due to this issue that isn't your fault".

Ah well, going to play something else for the night. My sub is ending in 2 days, again, so there's no point in staying subbed to play with my friends when... I can't play with them here lol.

[Rhus]

If it was my mobile or television provider I pay subs for I'd be phoning up about compensation or free time etc by now.

[OSR]

Chaos just completely disconnected.

[Ruru_Nayu]

Did their provider ever hear about ddos protection?

[Taruna-Aeon]

Same here, mid fight.