Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately, it doesn't look like this controller is officially supported. This will make the support we can provide a bit limited.

Have you got this controller to work in the past and it's only acting up now? Or is this the first time you've tried to use it?

In either scenario, I'd suggest reinstalling the controller's drivers (if you have not done so already) and trying a clean boot. To do a clean boot, restart your Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. Release the Shift key when you see the login window.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!