I like the part where they said that they are Blizzard fans and like Diablo but failed to implement a loot style system similar to said game. The closest we got was in Anemos and despite the grind getting a relic was reasonable and you also got a mount, glamours etc. Pagos was the farthest thing from that with heavy grinds locked behind rng progression. As far as some of his answers, it did seem a bit passive aggressive and completely dodged the question. He wants you to take a break but he doesn't want you to stop paying for a sub. Kinda defeats the purpose of taking a break unless he expects people to just throw away money. I'll chalk it up to maybe poor translation but he really needs to start looking at things from the player's perspective and not a developer/business man.