Thank you for the update magnuhawkwind.

I understand where you're coming from, however, there is a limit we can provide support when it comes to the Playstation 4 version. When we are dealing with either Playstation Network connectivity or data installation, we can only provide so much because we do not have the same expertise about the Playstation ecosystem. This is why I suggested contacting Playstation support (in addition to continuing support here). They may be able to give some insight that we cannot (like maybe this happens in a few games recently and XIV happens to be the only one you've played).

If this is a genuine connection issue you may want to try port forwarding. Check if the following port ranges are open in your router. You can contact your ISP and request that they open them for you:

▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

It may also be an installation problem. Have you attempted to reinstall the game?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!