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  1. #1
    Player
    Xestor's Avatar
    Join Date
    Oct 2018
    Location
    New Gridania
    Posts
    7
    Character
    Xestor Silvertail
    World
    Tonberry
    Main Class
    Bard Lv 70

    Unhappy DX11 error in new areas

    My game crashes with that DX11 error with a few of the newer areas (The whole quest line for deltascape, MSQ 4.1 onwards, this list will probably grow)

    I've tried everything that has been listed in other thread for windows 10 system. (including clean boot, clean reinstall, switch to dx9, clean install without steam, etc).
    Currently playing on my Alt character and running find through all the older maps so I think its just the new stuff that causing my issue.

    Edit: My main character is locked in a DX11 error crash cycle, every time i try to log into him (currently in a MSQ cutscene, i forgot what it is called where empire come and have peace talks?), DX11 error crash.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Cuong Pham\Documents
    FINAL FANTASY XIV - A Realm Reborn F:\Home\Games\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz (4 CPUs), ~2.7GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
    SYSTEM_BIOS V1.12
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8060.129MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 10492.129MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.128GB SYSTEM_FREEDISC_SPACE 15.822GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.831GB SYSTEM_FREEDISC_SPACE 220.669GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) HD Graphics 620
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 128.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 4030.064 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2f24486b42920c1d\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2f24486b42920c1d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2f24486b42920c1d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2f24486b42920c1d\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 24.20.0100.6286
    SYSTEM_GRAPHICS_DRIVER_DATE 8/14/2018 21:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce 940MX
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP GeForce 940MX
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 6040 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_d162f6c36ba0e6f5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_d162f6c36ba0e6f5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_d162f6c36ba0e6f5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_d162f6c36ba0e6f5\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0014.1163
    SYSTEM_GRAPHICS_DRIVER_DATE 9/17/2018 21:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {EE5BE170-9CDF-467C-B478-7F4076F5DF83}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7836
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/31/2016 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {455CADC0-CF6F-11E6-8004444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {455F1EC0-CF6F-11E6-8007444553540000}
    SYSTEM_INPUT_NAME Launch Manager Wireless Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {455F1EC0-CF6F-11E6-8009444553540000}
    SYSTEM_INPUT_NAME Launch Manager Wireless Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EA8852C0-8DC0-11E8-8001444553540000}
    SYSTEM_INPUT_NAME Twin USB Joystick
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {EA88A0E0-8DC0-11E8-8002444553540000}
    SYSTEM_INPUT_NAME Twin USB Joystick
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 1


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Technical Support - Post New Thread - Google Chrome


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Battle.net
    Google Chrome
    Smart Switch
    CyberLink PowerDVD 12
    Mozilla Firefox 45.0 (x86 en-US)
    Mozilla Maintenance Service
    qBittorrent 4.1.3
    Starsector by Fractal Softworks LLC
    Steam
    WildTangent Games
    Game Explorer Categories - genres
    Game Explorer Categories - main
    Polar Bowler 1st Frame
    Jewel Match 3
    Magic Academy
    Governor of Poker 2 Premium Edition
    King Oddball
    Farm to Fork Collector's Edition
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Chrome Remote Desktop Host
    abFiles
    Microsoft VC++ redistributables repacked.
    Qualcomm Atheros 11ac Wireless LAN Installer
    FINAL FANTASY XIV - A Realm Reborn
    Update Installer for WildTangent Games App
    Microsoft ASP.NET MVC 4 Runtime
    Acer Configuration Manager
    Paragon HFS+ for Windows™ 9.1
    AOP Framework
    Acer Jumpstart
    Intel(R) Wireless Bluetooth(R)
    Realtek Card Reader
    Google Update Helper
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
    Intel(R) Chipset Device Software
    SWF File Player
    WildTangent Games App
    Microsoft Visual C++ 2005 Redistributable
    Smart Switch
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
    Realtek Ethernet Controller Driver
    Intel® Security Assist
    Spotify Weblink
    PlayStation™Now
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Acer Portal
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    CyberLink PowerDVD 12
    abPhoto
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
    Microsoft XNA Framework Redistributable 4.0 Refresh
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
    Intel(R) Processor Graphics
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Combined Community Codec Pack 64bit 2015-10-18
    ELAN HIDI2C Filter Driver X64 13.6.5.2_WHQL
    Notepad++ (64-bit x64)
    Microsoft Office 365 ProPlus - en-us
    Warframe
    This War of Mine
    RimWorld
    Keep Talking and Nobody Explodes
    CrossCode
    FINAL FANTASY XIV Online
    Stardew Valley
    Surviving Mars
    Into the Breach
    Landinar: Into the Void
    Vulkan Run Time Libraries 1.0.33.0
    Vulkan Run Time Libraries 1.0.33.0
    Vulkan Run Time Libraries 1.0.33.0
    Vulkan Run Time Libraries 1.0.61.0
    Vulkan Run Time Libraries 1.0.61.0
    Vulkan Run Time Libraries 1.0.61.0
    Canon MX870 series MP Drivers
    Acer UEIP Framework
    Qualcomm Atheros Setup
    Acer Care Center
    Intel(R) Management Engine Components
    DriverSetupUtility
    Intel® Trusted Connect Service Client
    Intel(R) Rapid Storage Technology
    Intel(R) Chipset Device Software
    Microsoft VC++ redistributables repacked.
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Qualcomm Atheros Bluetooth Installer (64)
    Acer Quick Access
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
    Intel(R) Management Engine Components
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Intel(R) Serial IO
    Intel(R) Serial IO
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2005 Redistributable (x64)
    Backup and Sync from Google
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    NVIDIA Ansel
    NVIDIA Control Panel 411.63
    NVIDIA Graphics Driver 411.63
    NVIDIA Optimus Update 33.2.0.0
    NVIDIA PhysX System Software 9.18.0907
    DisplayDriverAnalyzer
    NVIDIA Install Application
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Update Core
    Bonjour
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
    Samsung USB Driver for Mobile Phones
    Update for Windows 10 for x64-based Systems (KB4023057)
    Intel(R) Management Engine Components
    Intel(R) Rapid Storage Technology


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Acer\AOP Framework\BackgroundAgent.exe 00004734
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000003DC
    C:\Program Files (x86)\Steam\Steam.exe 00000144
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00005CC0
    C:\Program Files\Acer\Acer Quick Access\ePowerButton_NB.exe 00004D6C
    C:\Program Files\Google\Drive\googledrivesync.exe 00003F94
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00001E90
    C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00003B8C
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00003AFC
    C:\Program Files\Windows Defender\MSASCuiL.exe 00003994
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.30.98.1000_x64__kzf8qxf38zg5c\SkypeApp.exe 00003600
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.30.98.1000_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002748
    C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.91.183.0_x86__zpdnekdrzrea0\Spotify.exe 000039C4
    C:\Users\Cuong Pham\AppData\Local\Host App Service\Engine\HostAppServiceUpdater.exe 00000D10
    C:\WINDOWS\Explorer.EXE 00003288
    C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2f24486b42920c1d\igfxEM.exe 000022CC
    C:\WINDOWS\system32\DllHost.exe 00000920
    C:\WINDOWS\system32\SettingSyncHost.exe 00000544
    C:\Windows\System32\RuntimeBroker.exe 00003AE4
    C:\Windows\System32\smartscreen.exe 00000F88
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000035A4
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000030A4
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001F84
    F:\Home\Games\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00005C20
    F:\Home\Games\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00006A88
    c:\windows\system32\sihost.exe 0000213C
    c:\windows\system32\svchost.exe 000012F8
    c:\windows\system32\taskhostw.exe 00002C94
    (0)
    Last edited by Xestor; 10-13-2018 at 10:50 PM.

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