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  1. 10-15-2018 08:29 PM #1
    JedahJohnny
    Player
    JedahJohnny's Avatar
    Join Date
    Aug 2014
    Location
    Gridania
    Posts
    79
    Character
    Jhonny Primero
    World
    Ragnarok
    Main Class
    White Mage Lv 80
    Quote Originally Posted by Omnius View Post
    Created support ticket via support chat. They said it needs further investigation and I will receive updates via e-mail.
    Done and Solved, so quickly but Att Costumer doesnt work on weekend XD

    "We are contacting you regarding your issues when trying to make a payment.

    The issue with your card should now have been resolved. Please try registering the card again without using a VPN and let us know if it is still not working."
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    Final Fantasy XIV ARR & Heavensward
    -----------------------------------------------------------
    [Jhonny Primero - Zodiark] [Moon FC]
    << WHM i193 >><< SCH i190 >>

    Primals 10/10
    Coils of Bahamut 13/13 (ARR)
    Alexander 4/4
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  2. 10-16-2018 01:47 AM #2
    Einmimiria
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    I'm glad you were able to find a resolution to your 601 error. I'd like to clear up some confusion on this issue. A 601 error is a billing error, not a technical one. The system does not ban your card when this happens, however, multiple failed attempts can make the error worse. Additionally, you can pay for anything on the Mogstation with Crysta if you run into this error, including retainers.

    I'd suggest contacting the Square Enix Support Center if you receive this issue in the future. As this issue has been resolved, this thread will be moved to the 'Separate Support Required’ subforum.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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