Another FPS drop thread......

[nachon22]

hi, just of today i have some problem with fps drops. my laptop is strong enough to run the game in high setting smoothly just until last night with 60+ fps. I've tried alot of stuffs on other threads such as turning off game mode, reinstalling geforce drivers + updating it. Also windows has an update last night and it wont allow me to roll back the update please help i dont have much free time and when i do, i wanna play hahaha

[nachon22]

Also i’ve noticed gpu spikes despite having geforce 1060 normally its around 30% now its a full 100%

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening. Did anything change/update on your PC that coincides with it?

Does the game simply drop frames at all time? Or does it only happening when in certain areas or while doing certain actions? Do you notice a pattern to it?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[nachon22]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening. Did anything change/update on your PC that coincides with it?

Does the game simply drop frames at all time? Or does it only happening when in certain areas or while doing certain actions? Do you notice a pattern to it?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

hi! it started happening yesterday morning! and yeah the frame rates just dropped all the time never higher than 20fps, even in the starting screen. here's the system information btw



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\keaok\Documents
FINAL FANTASY XIV - A Realm Reborn D:\Programfiles\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home Single Language 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS E16JBIMS.313
SYSTEM_LANGUAGE 日本語 (Regional Setting: 日本語)
SYSTEM_MEMORY 8077.082MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 13453.082MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 117.944GB SYSTEM_FREEDISC_SPACE 42.365GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.469GB SYSTEM_FREEDISC_SPACE 716.576GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4038.541 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b99c0edf4a599f95\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b99c0edf4a599f95\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b99c0edf4a599f95\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b99c0edf4a599f95\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4849
SYSTEM_GRAPHICS_DRIVER_DATE 10/27/2017 09:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Unknown
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Unknown
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_a9ee51aeea324fa8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_a9ee51aeea324fa8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_a9ee51aeea324fa8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_a9ee51aeea324fa8\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1634
SYSTEM_GRAPHICS_DRIVER_DATE 10/10/2018 09:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {CE5B46DE-7716-46AB-9D16-B7046F62B2D2}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8302
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/14/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B3ABA800-3466-11E8-8002444553540000}
SYSTEM_INPUT_NAME Radio Switch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B3ABA800-3466-11E8-8003444553540000}
SYSTEM_INPUT_NAME MSI EPF USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {07DE9790-350F-11E8-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {07DE9790-350F-11E8-8002444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93C53780-34E9-11E8-8001444553540000}
SYSTEM_INPUT_NAME G300s Optical Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Another FPS drop thread...... - Google Chrome
Microsoft Store
Microsoft Store
Movies & TV
Movies & TV
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Autodesk デスクトップ アプリ
Battle.net
BitComet 1.49
BlueStacks App Player
Google Chrome
MSI Feature Navigator
MSI Remind Manager Service
Battery Calibration
Help Desk
BurnRecovery
Dragon Center
NVIDIA Stereoscopic 3D Driver
Adobe Photoshop CC 2018
Pmangインストールマネージャー
Common
Steam
The Sims 4 Seasons
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft VC++ redistributables repacked.
Intel® PROSet/Wireless Software
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Intel(R) Trusted Connect Services Client
FINAL FANTASY XIV - A Realm Reborn
MSI Feature Navigator
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
McAfee WebAdvisor
MSI Remind Manager Service
Intel(R) Chipset Device Software
The Sims™ 4
Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25810
Realtek Card Reader
Google Update Helper
Battery Calibration
Microsoft Visual C++ 2005 Redistributable
Help Desk
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.12.25810
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.12.25810
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
BurnRecovery
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Nahimic VR
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Dragon Center
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2017 Redistributable (x64) - 14.12.25810
Nahimic 2+ Audio Driver
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Autodesk Maya 2018
Bifrost for Maya 2018 1.5.0.0
The Sims 4 Cats and Dogs
Driver Easy 5.6.5
Microsoft Office 365 ProPlus - en-us
Don't Starve Together
Stardew Valley
Dota 2
Friday the 13th: Killer Puzzle
SteelSeries Engine 3.12.13
Vulkan Run Time Libraries 1.0.61.0
Vulkan Run Time Libraries 1.0.61.0
Wacom Tablet
WinRAR 5.60 (64-bit)
ZBrush 4R8
Microsoft Visual C++ 2005 Redistributable (x64)
Intel® PROSet/Wireless WiFi Software
AudioLaunchpad Install Configurator
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
SSAudioDaemon Install MSISetup
UIInstallUpgrade
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.12.25810
SonicMapper Install Configurator
Autodesk License Service (x64) - 5.1.5
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
NineEarsSettings Install Configurator
ProductDaemonSetup Install
Intel(R) Management Engine Components
Intel(R) Management Engine Driver
Intel(R) Rapid Storage Technology
EndpointMonitoring Install MSISetup
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Intel(R) Management Engine Components
Microsoft VC++ redistributables repacked.
ProductNS Install Configurator
AudioDeviceFXPluginSampleUIMSISetup
Autodesk Certificate Package (x64) - 5.1.4
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
LauncherSetup Install
Bifrost for Maya 2018
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
ProductDaemon Install Setup
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
APOInstallerMSISetup
NVIDIA Ansel
NVIDIA 3D Vision Driver 416.34
NVIDIA Control Panel 416.34
NVIDIA Graphics Driver 416.34
NVIDIA GeForce Experience 3.15.0.164
NVIDIA Optimus Update 33.2.0.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 33.2.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.37.5
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.15.0.164
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.08.3
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.12.25810
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
CheckDevices Install Configurator
Autodesk Maya 2018
Intel(R) PRO/Wireless Driver
Intel(R) Rapid Storage Technology
Intel(R) ME UninstallLegacy
Nahimic 2+ Audio Driver
ApoDispatch Install Configurator


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002EE4
C:\Program Files (x86)\McAfee\SiteAdvisor\McChHost.exe 00003328
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000018EC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000B34
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00000474
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00002640
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.30.98.1000_x64__kzf8qxf38zg5c\SkypeApp.exe 00003154
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.30.98.1000_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001AF4
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18081.14710.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00003BC8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11809.1001.8.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002C6C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18082.10311.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002E40
C:\WINDOWS\Explorer.EXE 00001928
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b99c0edf4a599f95\igfxEM.exe 00002AEC
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000035C4
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000293C
C:\WINDOWS\system32\DllHost.exe 000023B4
C:\WINDOWS\system32\SettingSyncHost.exe 00003358
C:\WINDOWS\system32\backgroundTaskHost.exe 000039EC
C:\WINDOWS\system32\cmd.exe 00002DD4
C:\WINDOWS\system32\conhost.exe 00001880
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000021BC
C:\Windows\System32\RuntimeBroker.exe 000032A0
C:\Windows\System32\smartscreen.exe 00002EC4
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001B3C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000017A4
D:\Programfiles\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000007BC
D:\Programfiles\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001994
c:\windows\system32\SynTPEnh.exe 00001BB8
c:\windows\system32\sihost.exe 0000169C
c:\windows\system32\svchost.exe 00002D74
c:\windows\system32\taskhostw.exe 00002DE8

[nachon22]

For what changes on my pc im not so sure myself

[nachon22]

Also i’ve noticed gpu spikes despite having geforce 1060 normally its around 30% now its a full 100%

So i tried formatting my pc, same thing still happen ;-;

[Einmimiria]

Thank you for the update nachon22.

I apologize for not getting to your thread sooner. I'd like to get some more information on the issue. It sounds like it happens at all times, not intermittently. Where exactly are you in the game when this happens? Does the frame rate return to normal (or increase at all) if you move to a different area? Does changing the graphics options or using borderless/windowed mode have any affect on the issue?

Does using DirectX 9 change the frame rate at all?

I'd suggest trying a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game. Also make sure that you don't have any unnecessary programs running at the same time.

One other thing I'd suggest is opening the Nvidia Control Panel and going to 'Manage 3D Settings'. From here, select 'Program Settings' and select Final Fantasy XIV. You should see an option to select the GPU. Make sure it's set to your dedicated graphics card (it may be set to 'Auto' by default). Also find the Power Management Options and select 'Prefer High Performance'.

Set the compatibility mode to 'Windows 7' (right click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7)

Additionally, double-check that your laptop is not overheating.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!