still problems loading game

[evyl]

I previously posted getting errors when game launches, but found out my pc wasn't quite able to run it. now I went out and got a new pc and am still having issues launching game.

I get a windows error saying that ffxiv has stopped working and windows will find a solution... close program.

when I try to run on compatibility modes or turn of dx11 I get the dx errors..

have also tried some of the others things posted in other threads and still some error or another. is getting frustrating..



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\evylf\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (16299.rs3_release_svc.180808-1748)
SYSTEM_CPU Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz (8 CPUs), ~1.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F.01
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 4011.098MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 5419.098MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 915.541GB SYSTEM_FREEDISC_SPACE 838.663GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 14.736GB SYSTEM_FREEDISC_SPACE 1.768GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 620
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2005.549 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
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SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4973
SYSTEM_GRAPHICS_DRIVER_DATE 2/27/2018 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND
SYSTEM_SOUND_DEVICE_ID
SYSTEM_SOUND_DEVICE_NAME
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {521C4E80-CCD4-11E8-8002444553540000}
SYSTEM_INPUT_NAME HP Wireless Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {665BB7A0-CCD4-11E8-8007444553540000}
SYSTEM_INPUT_NAME Logitech Dual Action USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {521C4E80-CCD4-11E8-8003444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {521EBF80-CCD4-11E8-8004444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {521EBF80-CCD4-11E8-8005444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
RtlS5Wake
Windows Shell Experience Host


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

HP JumpStart Apps
McAfee LiveSafe
WildTangent Games
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24123
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
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Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24123
HP System Event Utility
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24123
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
HP ePrint SW
HP JumpStart Bridge
Intel(R) Chipset Device Software
HP PC Hardware Diagnostics Windows
HP Support Assistant
HP Registration Service
AVG PC Tuneup 2011
HP ePrint SW
Microsoft VC++ redistributables repacked.
HP Support Solutions Framework
HP Connection Optimizer
HP Recovery Manager
Intel(R) Dynamic Platform and Thermal Framework
Intel(R) Trusted Connect Services Client
Microsoft Visual C++ 2005 Redistributable
WildTangent ShortcutProvider
Realtek Ethernet Controller Driver
HP Customer Experience Enhancements
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
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WildTangent Helper
REALTEK Wireless LAN Driver
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
HP Audio Switch
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
HP ePrint SW
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
HP JumpStart Launch
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
DriverUpdate
HP Documentation
Synaptics Pointing Device Driver
Vulkan Run Time Libraries 1.0.65.1
DriverUpdate
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HP ePrint SW
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
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Intel(R) Rapid Storage Technology
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Microsoft Visual C++ 2005 Redistributable (x64)
Bonjour
HP ePrint SW
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Intel(R) Rapid Storage Technology
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
HP ePrint SW
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) ME UninstallLegacy
Intel(R) Management Engine Components
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24123


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE 00002014
C:\PROGRA~1\COMMON~1\McAfee\Platform\McUICnt.exe 00002878
C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe 00001CB4
C:\Program Files (x86)\HP\HP JumpStart Launch\HPJumpStartLaunch.exe 0000169C
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C:\Program Files (x86)\Realtek\PCIE Wireless LAN\RtlS5Wake\RtlS5Wake.exe 00001494
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe 00001C34
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00002968
C:\Program Files\Logitech\Gaming Software\LWEMon.exe 0000234C
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002504
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 00001E00
C:\Users\evylf\Documents\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002AB8
C:\Users\evylf\Documents\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001A28
C:\Windows\System32\RuntimeBroker.exe 00001B30
C:\Windows\System32\smartscreen.exe 00001C7C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000019B0
C:\windows\Explorer.EXE 00001758
C:\windows\System32\DriverStore\FileRepository\ki126950.inf_amd64_fa7f56314967630d\igfxEM.exe 00001A9C
C:\windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001924
C:\windows\system32\Intel\DPTF\dptf_helper.exe 000014CC
C:\windows\system32\SearchFilterHost.exe 00002BC0
C:\windows\system32\SettingSyncHost.exe 00001BD4
C:\windows\system32\conhost.exe 00000E10
C:\windows\system32\ctfmon.exe 00001C1C
c:\program files\common files\mcafee\modulecore\ModuleCoreService.exe 00000E68
c:\windows\system32\sihost.exe 00001560
c:\windows\system32\svchost.exe 000008CC
c:\windows\system32\taskhostw.exe 000017A0

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately, it doesn't look like this PC meets the minimum requirements for the game. Specifically, it doesn't have a graphics card, unless there is one that the system report isn't showing. The game does not officially support integrated graphics cards like Intel graphics that this one has.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[evyl]

Thank you for replying.

So basically i'm just needing a graphics card? Was looking at the specs on the stormblood site; are those still valid? May look into getting the card or whatever else is needed done.

[Einmimiria]

Thank you for the reply evyl.

You can find the system requirements here (scroll down to the bottom and select Windows): https://na.finalfantasyxiv.com/stormblood/product/

It's really only that this PC doesn't have a dedicated graphics card. The game doesn't officially support integrated graphics, so there is no guarantee that it will work, such as in your case. The other problem is that this looks like a laptop (unless I'm mistaken, if so please correct me), you wouldn't be able to add a graphics card to it in this case.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!