Error on Startup

[Shiny_Zapdos]

I have bought a new computer and now everytime I try to load the game itself I get his error.
"A fatal DiretX error has occired. (30000011)"

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\dushe\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS GL703VD.304
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16267.965MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19211.965MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.461GB SYSTEM_FREEDISC_SPACE 803.224GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8133.982 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_c9081e50bcffa972\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_c9081e50bcffa972\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_c9081e50bcffa972\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_c9081e50bcffa972\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4973
SYSTEM_GRAPHICS_DRIVER_DATE 2/27/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12154 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_24fa95e729ecaade\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_24fa95e729ecaade\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_24fa95e729ecaade\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_24fa95e729ecaade\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1616
SYSTEM_GRAPHICS_DRIVER_DATE 10/1/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5C864685-E018-404D-97F5-CDDA391104B2}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8219
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/25/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B23F240-CAD1-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B23CB30-CAD1-11E8-8001444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B2DDD50-CAD1-11E8-8003444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B2E2B70-CAD1-11E8-8005444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B2EA0A0-CAD1-11E8-8008444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B2EEEC0-CAD1-11E8-8009444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B2F15D0-CAD1-11E8-800A444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B2E0460-CAD1-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B2F63F0-CAD1-11E8-800D444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B2E7990-CAD1-11E8-8006444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B2F8B00-CAD1-11E8-800F444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B2EA0A0-CAD1-11E8-8007444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
Technical Support - Post New Thread - Google Chrome
GeForce Experience
Steam
@CauseFactor - Discord
Friends List
NVIDIA GeForce Overlay
Windows Shell Experience Host


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
NVIDIA Stereoscopic 3D Driver
Razer Synapse
Steam
Intel® PROSet/Wireless Software
ASUS Splendid Video Enhancement Technology
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Intel(R) Chipset Device Software
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
McAfee WebAdvisor
Microsoft SQL Server Compact 3.5 SP2 ENU
Intel(R) Wireless Bluetooth(R)
Realtek Card Reader
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Asus Sonic Radar 3
Google Update Helper
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
ASUS PTP Driver
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Device Setup
WinFlash
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
ASUS Device Activation
XSplit Gamecaster
ATK Package (ASUS Keyboard Hotkeys)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Asus Sonic Studio 3
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ASUS Live Update
Windows Driver Package - ASUS (AsusPTPDrv) HIDClass (04/21/2017 11.0.0.16)
Microsoft Office 365 - en-us
PlanetSide 2
FINAL FANTASY XIV Online
Vulkan Run Time Libraries 1.0.65.1
AudioCaptureNotificationConfigurator
Intel(R) Serial IO
ProfileSwitcherCleanup
Intel(R) Management Engine Components
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
ProductDaemonSetup
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
ApoDispatchConfigurator
UpdateAssistant
Windows Setup Remediations (x64) (KB4023057)
Intel® PROSet/Wireless WiFi Software
SonicMapperConfigurator
Intel(R) PRO/Wireless Driver
SonicRadar3Setup
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Chipset Device Software
Microsoft VC++ redistributables repacked.
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Intel(R) Rapid Storage Technology
DeviceRoutingConfigurator
NVIDIA Ansel
NVIDIA 3D Vision Driver 416.16
NVIDIA Control Panel 416.16
NVIDIA Graphics Driver 416.16
NVIDIA GeForce Experience 3.15.0.164
NVIDIA Optimus Update 33.2.0.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 33.2.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.15.0.164
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.08.3
NahimicSettingsConfigurator
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
ROG Gaming Center
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
SonicStudio3Setup
Intel(R) Management Engine Components
Intel(R) ME UninstallLegacy
Intel(R) Trusted Connect Service Client


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\Splendid\ACMON.exe 00002788
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002D44
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002AFC
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 0000185C
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 000027E8
C:\Program Files (x86)\Steam\Steam.exe 000006F8
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00002DEC
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000001A8
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 00001A30
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 000021C8
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000331C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000550
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002274
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 0000227C
C:\Program Files\Windows Defender\MSASCuiL.exe 00002348
C:\Program Files\WindowsApps\B9ECED6F.ROGAuraCore_2.1.24.0_x86__qmba6cd70vzyy\AuraListen.exe 0000125C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.210.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00002008
C:\Users\dushe\AppData\Local\Discord\app-0.0.301\Discord.exe 00002510
C:\Users\dushe\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000004E0
C:\Users\dushe\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00000410
C:\Windows\Explorer.EXE 00001CA8
C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_c9081e50bcffa972\igfxEM.exe 00001FD4
C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_c9081e50bcffa972\igfxext.exe 00002FA4
C:\Windows\System32\RuntimeBroker.exe 00001154
C:\Windows\System32\SystemSettingsBroker.exe 000036EC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000734
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000680
C:\Windows\system32\ApplicationFrameHost.exe 00003794
C:\Windows\system32\DllHost.exe 00002E14
C:\Windows\system32\SettingSyncHost.exe 00002158
C:\Windows\system32\conhost.exe 00002B04
c:\windows\system32\sihost.exe 00001A9C
c:\windows\system32\svchost.exe 00002AE4
c:\windows\system32\taskhostw.exe 00001B58

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Forums,

I apologize for the delay in my response to this issue.*The error you are describing occurs as a result of a Direct X crash.*When did this start happening, only after you installed the game on the new PC? This occurs immediately after you start the game correct? Or can you begin playing?

I'd like you to try some of the following to see if it will resolve the issue:
-Update Windows completely (including any optional or recommended updates)
-Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher
-Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Hope you see you online!

[Shiny_Zapdos]

No problem. It only started with the new computer and it would be immediately after I hit the play button on the launcher. I rolled back and reupdated windows and my drivers, then reinstalled FFXIV ame that seemed to do the trick.

[Einmimiria]

Thank you for the update Shiny_Zapdos.

I'm glad you were able to resolve the issue. This thread will be moved to the 'Closed Concerns' subforum as this issue is being addressed in another thread.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.