Greetings, Slipmac!

Thank you for posting your concerns about your game freezing when interacting with Maddeline. According to our records, the development team has received several reports from players that are experiencing similar troubles, and the matter is currently being investigated. I recommend checking here or here for any details regarding the development team's investigation. I also suggest contacting the SQUARE ENIX Support Center, just in case they may be able to help you resolve this matter. Thanks again for your report!