Okay freaking out!!!!!!!

[Gamerfan001]

So I'm really freaking out here. I started up my subscription again after hearing the fixed the game. I load my game up and remade my character cause I got a new computer any everything! The comp was made in sep 2011 and I installed the game fine. I make my character and start playing. the minute I do it works fine. I then go to fight my first mobs where it teaches you.

The game then boots me saying "Unable to detect directx. shutting down, please restart Final Fantasy XIV." I downloaded Directx9.0c like every forum said to. I'm really freaking out cause I like most people work for my money and I don't wanna spend 15 bucks on something I can't even play! HELP please? I really really need help. It does it after 5 mins when playing full screen and instantly if I play in window mode!

[Geesus]

Did you try the Benchmark before you resubbed? Also, are the specs on your new machine even the minimum requirements? Maybe a list of your specs would help us maybe help you. Also, Just download the latest drivers for your card; don't worry about whatever you read from a post posted who knows HOW long ago.

[Gamerfan001]

True to give my specs its run dxdiag right? I did so and saved my all my spec stuff!

------------------
System Information
------------------
Time of this report: 2/16/2012, 16:06:27
Machine name: KEVIN-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell System XPS L702X
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz
Memory: 6144MB RAM
Available OS Memory: 6038MB RAM
Page File: 3254MB used, 8820MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics Family
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_04B81028&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO139E
Native Mode: 1600 x 900(p) (60.307Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2321 (English)
Driver Version: 8.15.10.2321
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/7/2011 12:52:22, 7472128 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4256-11CF-3669-B424B7C2C535}
Vendor ID: 0x8086
Device ID: 0x0116
SubSys ID: 0x04B81028
Revision ID: 0x0009
Driver Strong Name: oem81.inf:Intel.Mfg.NTamd64:iSNBM0:8.15.10.2321ci\ven_8086&dev_0116&subsys_04b81028
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

And what you mean by Benchmark? Also where would I be able to update my video cards?

[Gamerfan001]

Nope. Only message I get is that "Unable to detect directx. shutting down. please restart Final Fantasy XIV."

[Fiosha_Maureiba]

Do you get any other messages such as a User Account Control message? Firewall pop-up that may be shifting you out?

[Gamerfan001]

I don't know. I just bough a laptop and sw the graphics card was better than the default so I upgraded it.

[Reinheart]

Card name: Intel(R) HD Graphics Family
Manufacturer: Intel Corporation

My relative had exact same issue and reason for him was because he was using above graphic card, onboard card right?

[Gamerfan001]

No no when I was building my laptop off dell.com. It had choices for my video card. I sellected the higher end one. cause I game and I do school work on my laptop. My laptop does have a section for nvidia and shows that it uses it to play games and such.

[Fiosha_Maureiba]

If this is a laptop, you may need to install the drivers for your graphics card. Your model should have come with an NVidia GT550M, but it looks like it's using a different chipset.

But if you say you've switched? your graphics card out of the laptop with a different one, I'm not sure where you would be at. If it was the original that came with your Dell model, the following link should match your OS.

*removes link below due to 32-bit operating system*

[Fiosha_Maureiba]

I believe you will need to get the drivers from the www.nvidia.com website. Worse case scenario, Dell did not configure your laptop with that graphics card. Best case, you will need only drivers to make your graphics card realize it's true power.