Things to think about before you call someone "Bad"

[Penthea]

I actually had a tank back in ARR in Totorak, a WAR. We asked them to use their tanking abilities because they couldn't keep hate. Their response? "What's a tank?

The best thing you can do is direct them to the novice hall. That would give them an idea as to what their class is supposed to do.

But if they were already in the novice hall gear...well you can't help everyone!