A fatal directx error has occurred.(11000002)

[crzymnkeh]

I encounter this error seemingly at random. Sometimes I'll be able to play for a long time with no issues, and sometimes for a few seconds. I have tried different drivers, including using DDU to get a squeaky clean reinstall, reinstalling the game, running the game using both windows 7 and 8 compatibility, I disabled all overlays I could think of, and most recently reinstalled Windows 10. Before reinstalling windows, running the game using dx9 would result in the game crashing instantly, but now it runs, but during fights the game will occasionally freeze, with the cpu at or close to 99% in task manager.

Here is the system information as provided by the game launcher:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Eric Hooton\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 74CN35WW(V1.10)
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 7912.273MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9832.273MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 463.911GB SYSTEM_FREEDISC_SPACE 380.840GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 112.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0015.4279
SYSTEM_GRAPHICS_DRIVER_DATE 8/23/2015 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GT 750M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GT 750M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5965 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_b0804a8322213783\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_b0804a8322213783\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_b0804a8322213783\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_b0804a8322213783\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1616
SYSTEM_GRAPHICS_DRIVER_DATE 10/1/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C6E74CDC-C089-487C-87BE-64DB396B2A0E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {241719A1-3217-46A7-93D4-9B9B5B71AB13}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {82BFBCF0-C984-11E8-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G302
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {82C11C80-C984-11E8-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G302
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {82C16AA0-C984-11E8-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G302
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {82C1B8C0-C984-11E8-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G302
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Post New Thread - Mozilla Firefox (Private Browsing)
FFXIVLauncher
Draft - Google Docs - Mozilla Firefox
FINAL FANTASY XIV
Steam
LINE
RTDriver_FaceTracking


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Steam
SecureW2 Enterprise Client 3.5.17 MSI Installer
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Lenovo EasyCamera
Realtek High Definition Audio Driver
Mozilla Firefox 62.0.3 (x64 en-US)
Mozilla Maintenance Service
Terraria
Bayonetta
Synaptics Pointing Device Driver
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
NVIDIA Ansel
NVIDIA Control Panel 416.16
NVIDIA Graphics Driver 416.16
NVIDIA GeForce Experience 3.15.0.164
NVIDIA Optimus Update 33.2.0.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 33.2.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.15.0.164
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.08.3
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000025D4
C:\Program Files (x86)\SecureW2\sw2_tray.exe 00002750
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001BB8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000418
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe 0000361C
C:\Program Files (x86)\Steam\Steam.exe 00002B28
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00001F34
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00002444
C:\Program Files\Mozilla Firefox\firefox.exe 00000888
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001A74
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002A78
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 000029EC
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 0000118C
C:\Program Files\Windows Defender\MSASCuiL.exe 00002938
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.210.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00001FFC
C:\Users\Eric Hooton\AppData\Local\Discord\app-0.0.301\Discord.exe 00002EB0
C:\Users\Eric Hooton\AppData\Local\LINE\Data\plugin\LineMediaPlayer\1.1.0.164\linemediaplayer.exe 00002FC4
C:\Users\Eric Hooton\AppData\Local\LINE\bin\current\LINE.exe 00001CD4
C:\Users\Eric Hooton\AppData\Local\Microsoft\OneDrive\17.3.6816.0313\FileCoAuth.exe 00002994
C:\Users\Eric Hooton\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002AA0
C:\WINDOWS\explorer.exe 00002858
C:\WINDOWS\system32\ApplicationFrameHost.exe 000035A4
C:\WINDOWS\system32\SettingSyncHost.exe 000020C8
C:\WINDOWS\system32\conhost.exe 000025E4
C:\WINDOWS\system32\igfxEM.exe 000012EC
C:\WINDOWS\system32\igfxHK.exe 00001308
C:\WINDOWS\system32\igfxTray.exe 00001340
C:\Windows\RTFTrack.exe 000029C0
C:\Windows\System32\GameBarPresenceWriter.exe 000018D0
C:\Windows\System32\RuntimeBroker.exe 00002648
C:\Windows\System32\smartscreen.exe 000009CC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001B7C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003278
c:\windows\system32\sihost.exe 00000D40
c:\windows\system32\svchost.exe 00002588
c:\windows\system32\taskhostw.exe 00000E7C

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Do you recall when this started happening? Did anything update/change on your PC that coincides with it?

Do you notice any pattern to the issue? Does it only happen in certain areas or when teleporting?

I also would like some clarification on something you mentioned. You said that before you reinstalled Windows it crashed instantly on DirectX 9 mode, but after you reinstalled, it worked (but with freezes)?

Can you list everything you've tried to resolve the issue on your own?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!