I put in a request to them last Thursday. On Monday I replied to the autorespond email that confirmed my request, because it mentions at the top you can respond to it to add more comments if needed. It looks like that was the one they responded to. I was honestly shocked this morning I got a response back from them at all. But I feel you, I was also super anxious at having to wait until the 6th to get charged. Hopefully someone gets back to you though.