Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

The download and installation process for Final Fantasy XIV on PS4 is handled via the Playstion Network now. If you are experiencing issues with the installation process, I'd suggest contacting Playstation support here: https://support.us.playstation.com/

This thread will be moved to the 'Separate Support Required’ subforum as contact with Playstation Support is necessary to resolve the issue.

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