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Thread: Mogstation

  1. 09-28-2018 02:30 PM #1
    Komai
    Player
    Komai's Avatar
    Join Date
    Jan 2017
    Posts
    6
    Character
    Eri Miya
    World
    Hyperion
    Main Class
    Astrologian Lv 80

    Mogstation

    I paid for the world transfer service and was charged for it. I didn’t get a confirmation of payment email, it’s not showing in my payment history, and I haven’t received the service.
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  2. 09-29-2018 02:13 AM #2
    Einmimiria
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Unfortunately, we cannot offer assistance for billing-related issues. However, it sounds like the funds are in a 'pending' status, meaning the transaction is not quite complete. For further information, you will need to contact the Square Enix Support Center as they will have access to that transaction.

    This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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