Chaos Data Center Problems

[karionsiand]

Hello everyone and thank you for bringing this to our attention.

We are currently experiencing technical difficulties with the upstream ISP. I do not have an ETA on when it will be fixed unfortunately. For further information, please see this Lodestone post: https://na.finalfantasyxiv.com/lodes...e26d20e7655e3a

We apologize for the trouble and inconvenience this has caused. Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Thanks for your answer. But after 3 days with these problems with the same ISP, Square-Enix should be working to fix this issue by changing provider. I have the luck to stay connected with these issues, but if 5 members of my static can't play another raid day is lost. And it seems that always happen when most of the EU players want to play, just when they come back from work.


I know that you as mod, probably you are from europe too, maybe? You should be agreed that Square-Enix should be investing all its efforts (change provider, more redundant connection infraestructure, etc). Even it's more, your data center as far as I know it's located in Germany, and from Spain most of the users are getting 120 ms ping... so It's blunt that something isn't working fine with Data Center infraestructure. And I say that, because other games with data centers located in germany goes by 50/60 ms, no 120ms. Please Square-Enix, you can fix it, you should fix it.


I know that it isn't your fault directly this time. But it's your responsability to bring your service to us, and if something fails, like an ISP in this case try to change ISP and invest more money too on improve Data Center infraestructure. I think that EU players deserves this.