Chaos Data Center Problems

[Wyti]

Hello everyone and thank you for bringing this to our attention.

We are currently experiencing technical difficulties with the upstream ISP. I do not have an ETA on when it will be fixed unfortunately. For further information, please see this Lodestone post: https://na.finalfantasyxiv.com/lodes...e26d20e7655e3a

We apologize for the trouble and inconvenience this has caused. Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Thanks for the update.
But as a paying customer at this point in time after it happening 3 days in a row in the evening (about the only time those working 9-5 can play), what we really want to know is not who's fault it is, but what is being done to fix this problem.

Even if the issue is the ISP, it is still Square Enix responsibility to ensure the availability of the service, so we expect to hear about how you worked with the ISP to make sure it does no happen again, change the ISP altogether, or some other solution my limited understanding of the issue might miss.
I think we also should start discussing about compensation, since its been 3 days in a row where we have been unable to play a service we paid for.

[Einmimiria]

Thanks for the update.
But as a paying customer at this point in time after it happening 3 days in a row in the evening (about the only time those working 9-5 can play), what we really want to know is not who's fault it is, but what is being done to fix this problem.

Even if the issue is the ISP, it is still Square Enix responsibility to ensure the availability of the service, so we expect to hear about how you worked with the ISP to make sure it does no happen again, change the ISP altogether, or some other solution my limited understanding of the issue might miss.
I think we also should start discussing about compensation, since its been 3 days in a row where we have been unable to play a service we paid for.

I understand where you are coming from Wyti. However, those are questions I would not be able to answer directly. I'll make sure to forward your feedback.

Please check the Lodestone for further updates regarding this situation.