Chaos Data Center Problems

[Einmimiria]

Hello everyone and thank you for bringing this to our attention.

We are currently experiencing technical difficulties with the upstream ISP. I do not have an ETA on when it will be fixed unfortunately. For further information, please see this Lodestone post: https://na.finalfantasyxiv.com/lodes...e26d20e7655e3a

We apologize for the trouble and inconvenience this has caused. Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Harokitei]

Monday I was the only one in my fc with issues, today nobody could stay connected. That's 2 evenings in one week where I haven't been able to do a thing.

[MorfineCeres18]

Adding my vote here, 3 days in a row with the same problem. It's starting to get annoying -.-

[Tyrn]

Hope this gets fixed ASAP, lost two raid days to it so far this week.

[Wyti]

Hello everyone and thank you for bringing this to our attention.

We are currently experiencing technical difficulties with the upstream ISP. I do not have an ETA on when it will be fixed unfortunately. For further information, please see this Lodestone post: https://na.finalfantasyxiv.com/lodes...e26d20e7655e3a

We apologize for the trouble and inconvenience this has caused. Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Thanks for the update.
But as a paying customer at this point in time after it happening 3 days in a row in the evening (about the only time those working 9-5 can play), what we really want to know is not who's fault it is, but what is being done to fix this problem.

Even if the issue is the ISP, it is still Square Enix responsibility to ensure the availability of the service, so we expect to hear about how you worked with the ISP to make sure it does no happen again, change the ISP altogether, or some other solution my limited understanding of the issue might miss.
I think we also should start discussing about compensation, since its been 3 days in a row where we have been unable to play a service we paid for.

[Dioltas]

Hello everyone and thank you for bringing this to our attention.

We are currently experiencing technical difficulties with the upstream ISP. I do not have an ETA on when it will be fixed unfortunately. For further information, please see this Lodestone post: https://na.finalfantasyxiv.com/lodes...e26d20e7655e3a

We apologize for the trouble and inconvenience this has caused. Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Thank you for acknowledging the problem and for the update.

[karionsiand]

Hello everyone and thank you for bringing this to our attention.

We are currently experiencing technical difficulties with the upstream ISP. I do not have an ETA on when it will be fixed unfortunately. For further information, please see this Lodestone post: https://na.finalfantasyxiv.com/lodes...e26d20e7655e3a

We apologize for the trouble and inconvenience this has caused. Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Thanks for your answer. But after 3 days with these problems with the same ISP, Square-Enix should be working to fix this issue by changing provider. I have the luck to stay connected with these issues, but if 5 members of my static can't play another raid day is lost. And it seems that always happen when most of the EU players want to play, just when they come back from work.


I know that you as mod, probably you are from europe too, maybe? You should be agreed that Square-Enix should be investing all its efforts (change provider, more redundant connection infraestructure, etc). Even it's more, your data center as far as I know it's located in Germany, and from Spain most of the users are getting 120 ms ping... so It's blunt that something isn't working fine with Data Center infraestructure. And I say that, because other games with data centers located in germany goes by 50/60 ms, no 120ms. Please Square-Enix, you can fix it, you should fix it.


I know that it isn't your fault directly this time. But it's your responsability to bring your service to us, and if something fails, like an ISP in this case try to change ISP and invest more money too on improve Data Center infraestructure. I think that EU players deserves this.

[Wayfinder-27]

This game is unplayable. Literally. Let me wipe at Midgardsormr without connection issues, please.

[Bloodbeat]

Hello everyone and thank you for bringing this to our attention.

We are currently experiencing technical difficulties with the upstream ISP. I do not have an ETA on when it will be fixed unfortunately. For further information, please see this Lodestone post: https://na.finalfantasyxiv.com/lodes...e26d20e7655e3a

We apologize for the trouble and inconvenience this has caused. Thank you for visiting the Final Fantasy XIV Technical Support Forums.

compensate. your. customers.

[Soulgirl]

Unsubscribed World of Warcraft to come back to FF XIV.
Starting to think I did wrong...

This is how I feel when trying to login to FFXIV:



As a paying customer I have the right to play whenever I want and not only when the servers aren't crapping themselves.
This is 2018 where everything depends on the internet and even mobile devices are able to play games without an itch. It's ridiculous to have such issues in this day and era.

Please SE fix this or you are going to lose a lot of players...patience has it's limits.