Thank you for the reply TahjaEstes.

The Mogstation should tell you what is preventing you from transferring, but sometimes it can be rather vague. I'd suggest double-checking whether your retainers have anything for sale on the market, make sure that your character has less than 10 million gil and leave any free company you may be a part of. Also be aware that if you have done these relatively recently, the system may take a moment to catch up. So if you removed your retainer items from the market, then immediately tried to perform the world transfer, the system may not have caught up yet.

Try the world transfer again later on today after you have double-checked if your character is eligible.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!