Chatlog wiped out

[Tint]

Hii,

okay, this is probably only a PS4 problem, don't know...

The chatlog ingame seems to have a maximum capacity and when that is reached it gets wiped out completely. Stuff wich was said just one minute ago is then deleted.

This happens since forever, but a few days ago it leaded to the problem that i could not report one really unfriendly person.

I was queueing into trial roulette and we got Tsuku normal. We had a PLD and a WAR. The PLD said the WAR should pull, but the WAR didn't wanted to. And then the PLD started to insult the WAR that he was such a bad player, has no idea how to play and he used some really unfriedly words wich I don't want to repeat here. Eventually the PLD pulled, but we wiped due to some mechanic failures, and then the PLD blamed the WAR for the wipe (wich was clearly not his fault), insulted him once more, and then left.

I wanted to report that PLD, but unfortunately my chatlog got wiped out in that moment. How am I supposed to copy the stuff wich the PLD said into the report now?

Please fix the chatlog, that it no longer wipes out everything at once. Bonus points when it even can save the log after you log out of the game.

[Ameela]

If you'd like to avoid this problem in the future, you can type /cl in chat to wipe it before entering a duty, preventing it from wiping automatically.

[Kurando]

Also although it's difficult to copy and paste everything this way, the PS4 is usually constantly recording the last 15mins or so of gameplay, so you could use that as the record on what exactly was said by what people in the duty.

[HyoMinPark]

Also, for what it's worth, if you can provide an overview of what was said in chat, the GMs are always able to go back and view any and all chat logs in full on their end. It doesn't fix your issue, and you still can't copy/paste verbatim, but the chat logs are still there server-side for them to go through and get exactly what was said.

[Risvertasashi]

I wanted to report that PLD, but unfortunately my chatlog got wiped out in that moment. How am I supposed to copy the stuff wich the PLD said into the report now?

Please fix the chatlog, that it no longer wipes out everything at once. Bonus points when it even can save the log after you log out of the game.

This might be due to your log settings. For example, in the "battle" tab, if you turn off everything there, chat messages will stay in the log much longer.

There seems to be a total capacity and if you have very spammy things turned on, such as many battle messages, that capacity is reached much more quickly compared to if you only have, say, chat, system, and loot messages on.

[Bacent]

Unless you were drawn into the conversation, the GMs wouldn't have much to go off of, since you weren't involved.

But if this does happen again, just tell the GMs what time the conversation did occur, what time the instance started/ended, and they can pull up chat logs on their side.

[Iscah]

You can still get the name of the player, at least - go into your Contacts list under Social, and it will have a list of recent party members.

I imagine the GMs would have access to the chat logs if you told them the time that it happened?