5 minute average queue time.

[Sigma-Astra]

I've been around the block regarding this, but it's far worse now.

Far worse as of now...? DPS queue times were always horrid and they'll always stay that way regardless. Did you forget the horrid queue times when everyone wanted to play Samurai and Red Mage or something...?

The design itself is flawed. They need to step away from the holy trinity and embrace the true spirit of a final fantasy.

Most of the other Final Fantasy games have a trinity regardless of the battle system that may have been used at the time. This is the true spirit of Final Fantasy. You had tanking characters, support characters, and damage dealers. They've been embracing the holy trinity every iteration of their games, you just don't notice it right away or it didn't feel like it entirely.

For example, FFX still follows the trinity aspect in a sense. You had character better suited towards tanking at first, characters that made better healers or casters, and characters that were strictly for damage. Only near the end of FFX could you start putting people through the Sphere Grid that essentially made everyone a tank, healer, or DPS....but, even then some people were still better at than others.