Companion App Technical Difficulties (Sep. 28)

[NOC_NA]

We are currently experiencing technical issues with the FINAL FANTASY XIV Companion App where users with characters on the data centers listed below are unable to properly access the app.

We are currently investigating and addressing the issue. We apologize for any inconvenience this may be causing, and thank you for your patience and understanding.


[Date & Time]
From Sep. 28, 2018 4:33 p.m. (PDT)
From Sep. 28, 2018 23:33 (GMT)
From Sep. 29, 2018 00:33 (BST)

[Details]
Users with characters on the following data centers are unable to access the FINAL FANTASY XIV Companion App.
・Aether
・Primal

[Cause]
Under investigation

[Affected Service]
FINAL FANTASY XIV Companion App

[NOC_NA]

During the following period, we experienced technical issues with the FINAL FANTASY XIV Companion App where users with characters on the data centers listed below were unable to properly access the app.

We are pleased to announce that the issue has now been resolved, and apologize for the inconvenience it may have caused.

[Date & Time]
From Sep. 28, 2018 4:33 p.m. until 6:19 p.m. (PDT)
From Sep. 28, 2018 23:33 until Sep. 29, 2018 1:19 (GMT)
From Sep. 29, 2018 00:33 until 2:19 (BST)

[Details]
Users with characters on the following data centers were unable to access the FINAL FANTASY XIV Companion App.
・Aether
・Primal

[Cause]
Server program issue

[Affected Service]
FINAL FANTASY XIV Companion App