Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately, we cannot offer assistance for billing-related issues. However, it sounds like the funds are in a 'pending' status, meaning the transaction is not quite complete. For further information, you will need to contact the Square Enix Support Center as they will have access to that transaction.

This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

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