Reporting High Latency and Packet Loss During Peak Hours

[pchp]

I noticed the issue upon logging in and joining an instance (8:00PM EST).
Gameplay was noticeably worse and abilities would periodically not register.
The issue became progressively worse throughout the evening until about 9:30PM when symptoms lessened.

Traceroute software reports higher than normal latency and packet loss occurring between NTT (Ashburn, VA) and NTT (San Jose, CA).

During off-peak hours, the latency for routes after hop 6 average roughly 90ms.




Thank you for your assistance.

[Mesarthim]

They won't fix it since they'd have to talk to their ISP, which they won't do. They'll likely just tell you to open some ports among other things. If it gets too bad for you then you'll have to resort to a VPN/GPN like some of us have had to do. I wish I could give better news but this has been a thing for some of those NTT nodes for pretty much all of stormblood.

http://forum.square-enix.com/ffxiv/t...s-of-5-17-2018
http://forum.square-enix.com/ffxiv/t...ag-disconnects
http://forum.square-enix.com/ffxiv/t...NA-Data-Center

Rest assured it isn't actually your fault, as much as they want to play the long con and say it is. You aren't alone.

[CliveEnduro]

They won't fix it since they'd have to talk to their ISP, which they won't do. They'll likely just tell you to open some ports among other things. If it gets too bad for you then you'll have to resort to a VPN/GPN like some of us have had to do. I wish I could give better news but this has been a thing for some of those NTT nodes for pretty much all of stormblood.

http://forum.square-enix.com/ffxiv/t...s-of-5-17-2018
http://forum.square-enix.com/ffxiv/t...ag-disconnects
http://forum.square-enix.com/ffxiv/t...NA-Data-Center

Rest assured it isn't actually your fault, as much as they want to play the long con and say it is. You aren't alone.

Yeah, I'm getting unplayably high ping (500+ms) right now and have been for two days straight from the same NTT nodes people have been complaining about for, at this point, literal years.

I guess I'm not renewing my subscription, since I can't actually play the game I'm paying for.

[StarHate]

Same here. Just started about 2 days ago. Normally I get around 30ms, but the ntt.net servers have completely congested the line:

Tracing route to 204.2.229.98 over a maximum of 30 hops

1 7 ms 7 ms 9 ms 192.168.0.1
2 * * * Request timed out.
3 27 ms 28 ms 28 ms dynamic-76-73-172-229.knology.net [76.73.172.229]
4 17 ms 24 ms 28 ms 76-73-167-194.knology.net [76.73.167.194]
5 35 ms 48 ms 48 ms dynamic-75-76-35-85.knology.net [75.76.35.85]
6 109 ms 64 ms 38 ms dynamic-75-76-35-105.knology.net [75.76.35.105]
7 491 ms 488 ms 487 ms ae-53.a01.nycmny13.us.bb.gin.ntt.net [129.250.194.81]
8 486 ms 487 ms 466 ms ae-7.r08.nycmny01.us.bb.gin.ntt.net [129.250.6.91]
9 497 ms 455 ms 458 ms ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
10 491 ms 503 ms * ae-4.r22.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
11 511 ms 495 ms 497 ms ae-0.r23.sttlwa01.us.bb.gin.ntt.net [129.250.6.30]
12 487 ms 473 ms 457 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
13 540 ms 532 ms 510 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 520 ms 527 ms 519 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
15 501 ms 508 ms 448 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 505 ms 488 ms 487 ms 204.2.229.234
17 500 ms 539 ms 518 ms 204.2.229.98

Game has become completely unplayable. If anyone from SQENIX actually reads this, please go tell your business partners over at ntt.net that they need to kick either the hamsters or turn it off an on again.

[VyelChuChu]

The same thing happened to me LITERALLY two days ago as well. 9/26/2018 at roughly 7pm eastern and it has continued to today. Ever since 4.4 for me.
I've opened all the recommenced ports on top all the other troubleshootings posted in the threads Mesarthim linked. I've also had my internet people at WoWay come over three times, and this lag does not occur in my speedtests or any other games.

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms ip-10-254-128-1.us-east-2.compute.internal [10.254.128.1]
2 33 ms 33 ms 32 ms ip-10-254-254-1.us-east-2.compute.internal [10.254.254.1]
3 39 ms 39 ms 36 ms ip-10-255-248-98.us-east-2.compute.internal [10.255.248.98]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 36 ms 33 ms 35 ms 100.65.10.1
10 32 ms 40 ms 33 ms 52.95.1.3
11 35 ms 45 ms 43 ms 52.95.2.170
12 35 ms 51 ms 35 ms 52.95.2.181
13 48 ms 57 ms 43 ms 100.91.41.100
14 41 ms 41 ms 49 ms 54.239.46.147
15 68 ms 55 ms 67 ms 100.91.31.85
16 52 ms 71 ms 45 ms 52.95.63.112
17 81 ms 72 ms 65 ms 52.95.63.107
18 42 ms 48 ms 42 ms 38.104.101.1
19 60 ms 46 ms 63 ms be2864.ccr41.ord01.atlas.cogentco.com [154.54.0.161]
20 74 ms 51 ms 50 ms be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
21 58 ms 58 ms 70 ms be2993.ccr31.yyz02.atlas.cogentco.com [154.54.31.226]
22 61 ms 82 ms 80 ms be3259.ccr21.ymq01.atlas.cogentco.com [154.54.41.206]
23 74 ms 62 ms 61 ms hu0-4-0-1.ccr22.ymq02.atlas.cogentco.com [154.54.25.125]
24 70 ms 60 ms 72 ms 38.140.46.2
25 74 ms 70 ms 76 ms te7-4.dr9.mtl.iweb.com [184.107.1.110]
26 81 ms 80 ms 59 ms 174.142.115.218
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


Sending, at prime time, is usually around 0-50
Receiving, at prime time, is usually around: 600-4000
And this varies per second.


Final Fantasy 14 has become unplayable during prime time when I get home and, at the moment, I cannot afford to pay for a VPN or GPN program like Mudfish or anything similar.

[Elandir]

Same issue for me as well. It's only been an issue since the release of 4.4. Until 11 PM EST, the game is nearly unplayable. I can't react in time to mechanics. I know it is not entirely my ISP, because voice chat and other programs do not experience anywhere near as much delay. I was actually raiding last night with people calling out attacks on voice chat, because I would hear them before I would see the attack indicators in game.

[Mesarthim]

Yeah and you notice how each time Square Enix is called out on this they are mysteriously absent from discussions?

[StarHate]

Yeah and you notice how each time Square Enix is called out on this they are mysteriously absent from discussions?

Well, technically, its not them, its their ISP from the looks of it. But it isn't like we can contact their ISP on their behalf. Someone on their end needs to pick up a phone, which they probably wouldn't tell us about here.

[Vahlnir]

I just came back the week of 4.4 after a long break, and am also experiencing some latency issues. This wasn't a problem before I left, which was a few weeks after Anemos was released. Not enough to make the game unplayable, but definitely enough to make dungeons/raids semi annoying. It's not as bad in the early morning hours (EST), but it's still present to some degree even then. It's not just in instances either, it's everywhere. Not the first time this has happened though, and it won't last. I wish it wouldn't have to happen at all though. I play on PC, and may see about setting my PS4 up again to see how it fares. No other games and such are affected as far as I'm aware. It's just FF XIV.

[Mesarthim]

Well, technically, its not them, its their ISP from the looks of it. But it isn't like we can contact their ISP on their behalf. Someone on their end needs to pick up a phone, which they probably wouldn't tell us about here.

Yeah that's very well documented by the community at this point. I wouldn't expect SE to be transparent about the matter either way even if they are doing stuff behind the scenes without a word. it's been over a year now so...