Consistent crashes in both

[Kumashe]

Consistent crashes in both dx11 and dx9 when entering the Canals(treasure maps) and also during the fight in the Ridorana Lighthouse fighting the math golem. Possibly elsewhere too, have not yet checked all dungeons/raids. Already did reinstall 2 times. Removed all overlay programs, updated graphics driver.

[Kumashe]

https://imgur.com/a/mQ4eqeo

[Kumashe]

when the game crashes inside the area that I experienced crash, I can try to start the game again but as soon as i login to the character, crash. suspect also entering the sigmascape area where the npcs are also crash game.

[Kumashe]

https://imgur.com/a/SM3uvfw

[Kumashe]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Daniel\Documents
FINAL FANTASY XIV - A Realm Reborn D:\personal\SquareEnix\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local;<local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz (4 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.0.4
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8054.148MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16108.297MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 224.024GB SYSTEM_FREEDISC_SPACE 23.022GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.301GB SYSTEM_FREEDISC_SPACE 169.955GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 4021.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4027.074 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4973
SYSTEM_GRAPHICS_DRIVER_DATE 2/27/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7680d6640bcaf546\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7680d6640bcaf546\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7680d6640bcaf546\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7680d6640bcaf546\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0014.1163
SYSTEM_GRAPHICS_DRIVER_DATE 9/17/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {6B94FAD9-177A-4C6D-84FA-5EC717CFD530}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/15/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4FCD680-B678-11E7-8002444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BB2F51B0-65FA-11E8-8008444553540000}
SYSTEM_INPUT_NAME Saitek Magic Hotkey Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4FD4BB0-B678-11E7-8006444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4FD99D0-B678-11E7-8009444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4FDC0E0-B678-11E7-800B444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4FDE7F0-B678-11E7-800D444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4FE0F00-B678-11E7-800F444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4FE3610-B678-11E7-8011444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4FE5D20-B678-11E7-8013444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4FE8430-B678-11E7-8015444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4FEF960-B678-11E7-8017444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4FF2070-B678-11E7-8019444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44A82D40-B6CE-11E7-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {15F093C0-28C0-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {15F0E1E0-28C0-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4FF6E90-B678-11E7-801C444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {15F0E1E0-28C0-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4FF95A0-B678-11E7-801E444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4FFBCB0-B678-11E7-8020444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4FFBCB0-B678-11E7-8021444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {15F108F0-28C0-11E8-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {15F13000-28C0-11E8-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5000AD0-B678-11E7-8023444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D50031E0-B678-11E7-8025444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D50058F0-B678-11E7-8027444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5008000-B678-11E7-8029444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {15F13000-28C0-11E8-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D500A710-B678-11E7-802B444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BA0D6C30-6524-11E8-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Consistent crashes in both - Google Chrome
DX11 Client error? - Page 6 - Google Chrome
Computer Management
NVIDIA Control Panel
Photos
Photos
FINAL FANTASY XIV - A Realm Reborn
Can I make a macro to add macros to my Hotbar? : ffxiv - Google Chrome
Connected, but alone? | Sherry Turkle - YouTube - Google Chrome
7 Reasons Why We Should Celebrate Wikileaks, and 8 Reasons It's Not the Panacea Some Are Calling It | Alternet - Google Chrome
Not at the Dinner Table: Parents’ and Children’s Perspectives on Family Technology Rules - Google Chrome
New Optional Items Available! | FINAL FANTASY XIV, The Lodestone - Google Chrome
Netflix
Groove Music
Groove Music
Settings
Settings
Microsoft Store
Microsoft Store
Netflix
OLEChannelWnd


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Visual Studio Community 2017
Intel(R) HID Event Filter
AirDroid 3.6.0.0
Autodesk Desktop App
Battle.net
Google Chrome
Dell Help & Support
No-IP DUC
NVIDIA Stereoscopic 3D Driver
OpenVPN 2.3.12-I602
Overwatch
Peek Through
Razer Chroma SDK
Razer Synapse
SpeedFan (remove only)
Steam
TeamViewer 13
Voicemeeter, The Virtual Mixing Console
VLC media player
Windows SDK Desktop Libs arm64
Windows SDK Desktop Libs x86
Intel® PROSet/Wireless Software
Windows IoT Extension SDK
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Autodesk Advanced Material Library Medium Resolution Image Library 2019
vs_minshellmsi
Universal CRT Headers Libraries and Sources
hide.me VPN 1.4.1
Windows SDK for Windows Store Apps Libs
Autodesk Advanced Material Library Base Resolution Image Library 2019
icecap_collectionresourcesx64
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft .NET Native SDK
Visual C++ Library CRT Appx Package
Windows SDK EULA
Universal CRT Extension SDK
vs_tipsmsi
TypeScript SDK
PS4 Remote Play
MSI Development Tools
ILLUSION HoneySelect
Windows SDK for Windows Store Apps Contracts
Windows SDK Desktop Headers x64
Windows SDK Desktop Tools x86
Java 8 Update 181
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.15.26706
UE4 Prerequisites (x64)
Windows SDK Desktop Tools arm64
Visual C++ Library CRT Appx Package
FINAL FANTASY XIV - A Realm Reborn
Autodesk Material Library Medium Resolution Image Library 2019
Microsoft .NET Framework 4.6.1 SDK
vs_filehandler_x86
vs_Graphics_Singletonx86
Java SE Development Kit 8 Update 181
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
SDK ARM Additions
Windows SDK Desktop Headers arm64
WinRT Intellisense Mobile - en-us
WinRT Intellisense Desktop - en-us
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.15.26706
Windows SDK for Windows Store Apps Tools
vs_minshellinteropmsi
Windows SDK Facade Windows WinMD Versioned
Autodesk Material Library Base Resolution Image Library 2019
vs_communitymsires
WinRT Intellisense UAP - en-us
Windows SDK for Windows Store Apps Headers
Windows SDK ARM Desktop Tools
icecap_collectionresources
Microsoft .NET CoreRuntime For CoreCon
Java Auto Updater
Windows Team Extension SDK
vs_communitymsi
Visual C++ Library CRT Desktop Appx Package
Windows SDK Modern Versioned Developer Tools
Windows Mobile Extension SDK
Visual C++ Library CRT Appx Resource Package
VS Immersive Activate Helper
Microsoft .NET Framework 4.5 Multi-Targeting Pack
vs_SQLClickOnceBootstrappermsi
Windows SDK Desktop Libs arm
Visual C++ Library CRT Desktop Appx Package
UtechSmart 16400DPI VENUS Gaming Mouse version 1.1
WinAppDeploy
Realtek Card Reader
Windows Software Development Kit - Windows 10.0.17134.12
Google Update Helper
Microsoft System CLR Types for SQL Server vNext CTP1.6
Intel(R) Dynamic Platform and Thermal Framework
Windows Desktop Extension SDK
Microsoft Server Speech Recognition Language - TELE (en-US)
Windows SDK Desktop Headers x86
windows_toolscorepkg
vs_clickoncesigntoolmsi
Microsoft UniversalWindowsPlatform SDK
vs_minshellmsires
Universal CRT Tools x86
Windows SDK for Windows Store Apps Metadata
Kits Configuration Installer
Visual C++ Library CRT Desktop Appx Package
WD Access
Windows Phone SDK 8.0 Assemblies for Visual Studio 2017
Dell Digital Delivery
WinRT Intellisense PPI - en-us
Microsoft NetStandard SDK
Dell Update - SupportAssist Update Plugin
Windows SDK
Universal General MIDI DLS Extension SDK
Microsoft Visual C++ 2017 Redistributable (x86) - 14.15.26706
Windows App Certification Kit x64
Microsoft Portable Library Multi-Targeting Pack
SDK ARM Redistributables
Windows Mobile Connectivity Tools 10.0.15254.0 - Desktop x86
Windows SDK Desktop Headers arm
Microsoft Server Speech Text to Speech Voice (en-US, Helen)
WinRT Intellisense IoT - Other Languages
Windows SDK Signing Tools
Dell SupportAssist Remediation
vs_FileTracker_Singleton
Autodesk Material Library 2019
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
vs_clickoncebootstrappermsires
Microsoft Visual C++ 2017 Redistributable (x64) - 14.15.26706
WinRT Intellisense IoT - en-us
Windows SDK Modern Non-Versioned Developer Tools
Windows Mobile Extension SDK Contracts
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual Studio Setup Configuration
Windows SDK Desktop Libs x64
icecap_collection_neutral
Windows Simulator - ENU
vs_clickoncebootstrappermsi
Windows SDK Desktop Tools x64
Python Launcher
Microsoft VC++ redistributables repacked.
Adobe Refresh Manager
Adobe Acrobat Reader DC
IntelliTraceProfilerProxy
Autodesk Advanced Material Library Low Resolution Image Library 2019
Intel(R) Online Connect Software Asset Manager
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft .NET CoreRuntime SDK
Universal CRT Redistributable
Microsoft Visual C++ 2017 x86 Debug Runtime - 14.15.26706
Microsoft Portable Library Multi-Targeting Pack Language Pack - enu
Intel(R) Chipset Device Software
Apple Application Support (32-bit)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
vs_devenvmsi
WD Access
Windows Desktop Extension SDK Contracts
Apple Software Update
Intel(R) Wireless Bluetooth(R)
WinRT Intellisense UAP - Other Languages
WinRT Intellisense Desktop - Other Languages
vs_BlendMsi
Windows SDK for Windows Store Apps
Windows SDK for Windows Store Apps DirectX x86 Remote
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
TypeScript SDK
Microsoft .NET Framework 4 Multi-Targeting Pack
Update for (KB2504637)
vcpp_crt.redist.clickonce
ClickOnce Bootstrapper Package for Microsoft .NET Framework
Windows IoT Extension SDK Contracts
Windows SDK Redistributables
Dell Update
vs_filehandler_amd64
Microsoft TestPlatform SDK Local Feed
Microsoft .NET Core SDK 2.1.401 (x64)
Windows SDK for Windows Store Managed Apps Libs
Windows SDK AddOn
dr.fone (Version 9.5.0)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
WinRT Intellisense PPI - Other Languages
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Realtek Ethernet Controller All-In-One Windows Driver
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windows Simulator
Windows Team Extension SDK Contracts
Windows SDK DirectX x86 Remote
Windows App Certification Kit SupportedApiList x86
7-Zip 18.05 (x64)
Autodesk 3ds Max 2019
Autodesk Revit Interoperability for 3ds Max 2019
CPUID CPU-Z 1.83
Equalizer APO
Git version 2.14.3
Logitech Gaming Software 9.00
Microsoft Office 365 - en-us
OpenVPN 2.4.6-I602
SoundSwitch 4.7.6708.41428
SteamVR
Google Earth VR
Elite Dangerous
Virtual Desktop
Budget Cuts
Space Pirate Trainer
Raw Data
VRChat
Bigscreen Beta
Pavlov VR
Sairento VR
PLAYERUNKNOWN'S BATTLEGROUNDS
OVRdrop
The Elder Scrolls V: Skyrim VR
Beat Saber
Windows Mixed Reality for SteamVR
VR Kanojo
Virtual Desktop Dashboard
TAP-Windows 9.21.2
Vulkan Run Time Libraries 1.0.33.0
Vulkan Run Time Libraries 1.0.42.0
Vulkan Run Time Libraries 1.0.54.1
Vulkan Run Time Libraries 1.0.65.1
Microsoft VC++ redistributables repacked.
Microsoft Visual Studio Team Foundation Server 2017 RC Office Integration (x64)
Python 3.6.6 Core Interpreter (64-bit symbols)
Autodesk Revit Interoperability for 3ds Max 2019
Microsoft .NET Core Host - 2.1.3 (x64)
Python 3.6.6 Core Interpreter (64-bit)
Python 3.6.6 Documentation (64-bit)
Autodesk Certificate Package (x64) - 7.1.4
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Python 3.6.6 Tcl/Tk Support (64-bit symbols)
Microsoft Visual C++ 2017 x64 Debug Runtime - 14.15.26706
Dell SupportAssist Remediation
Intel(R) Management Engine Components
UE4 Prerequisites (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft ASP.NET Core 2.1.3 Shared Framework (x64)
Microsoft Server Speech Platform Runtime (x64)
Intel(R) Rapid Storage Technology
Python 3.6.6 Tcl/Tk Support (64-bit)
Windows SDK for Windows Store Apps DirectX x64 Remote
PuTTY release 0.70 (64-bit)
NVIDIA mental ray and IRay feature plugins for 3ds Max 2019
Java(TM) SE Development Kit 9.0.1 (64-bit)
VS JIT Debugger
Python 3.6.6 Standard Library (64-bit)
Microsoft .NET Core Host FX Resolver - 2.1.3 (x64)
Microsoft .NET Core Runtime - 2.1.3 (x64)
Intel® Online Connect Access
Autodesk 3ds Max 2019
Bonjour
Python 3.6.6 Executables (64-bit)
IntelliTraceProfilerProxy
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Management Engine Components
Application Verifier x64 External Package
Java SE Development Kit 8 Update 181 (64-bit)
SmartByte Drivers and Services
Windows SDK DirectX x64 Remote
Microsoft Visual Studio Installer
Autodesk Civil View for 3ds Max 2019 64-bit
Intel® Trusted Connect Service Client
Autodesk Single Sign On Component
Intel(R) Chipset Device Software
Quickset64
Virtual Desktop Service
VS Script Debugging Common
VMware Player
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft System CLR Types for SQL Server vNext CTP1.6
Oracle VM VirtualBox 5.2.16
Python 3.6.6 pip Bootstrap (64-bit)
Autodesk Inventor Server Engine for 3ds Max 2019
Python 3.6.6 Standard Library (64-bit symbols)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Intel(R) Rapid Storage Technology
Intel® Online Connect
VNC Viewer 6.18.625
Microsoft Web Deploy 4.0
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Dell Update - SupportAssist Update Plugin
NVIDIA Ansel
NVIDIA 3D Vision Driver 411.63
NVIDIA Control Panel 411.63
NVIDIA Graphics Driver 411.63
NVIDIA Optimus Update 33.2.0.0
NVIDIA PhysX System Software 9.18.0907
DisplayDriverAnalyzer
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Update Core
vs_Graphics_Singletonx64
Universal CRT Tools x64
Apple Mobile Device Support
Python 3.6.6 Development Libraries (64-bit)
Python 3.6.6 Test Suite (64-bit symbols)
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.15.26706
Python 3.6.6 Test Suite (64-bit)
Microsoft Visual Studio Team Foundation Server 2017 RC Office Integration Language Pack (x64) - ENU
Microsoft .NET Core SDK 2.1.401 (x64)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Python 3.6.6 Executables (64-bit symbols)
iTunes
icecap_collection_x64
DiagnosticsHub_CollectionService
Dell Help & Support
Python 3.6.6 Utility Scripts (64-bit)
Windows App Certification Kit Native Components
Microsoft Visual Studio Code
Saitek SD6 Programming Software 6.6.6.9
Apple Application Support (64-bit)
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.15.26706
MAXtoA for 3ds Max 2019
Autodesk License Service (x64) - 7.1.4


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002CB8
C:\Program Files (x86)\Dell Update\DellUpTray.exe 00001970
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000644
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 000039D0
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003264
C:\Program Files (x86)\Razer\Synapse3\Service\Razer Synapse Service Process.exe 00002A68
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00002D98
C:\Program Files (x86)\TeamViewer\TeamViewer.exe 0000244C
C:\Program Files\NVIDIA Corporation\Control Panel Client\nvcplui.exe 000013A4
C:\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17.10314.31700.1000_x64__8wekyb3d8bbwe\Office16\OfficeHubTaskHost.exe 00003358
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.210.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00002D38
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18081.14710.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00003E6C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11808.1001.9.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000A58
C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.18081.11121.0_x64__8wekyb3d8bbwe\Music.UI.exe 00004270
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18082.10311.0_x64__8wekyb3d8bbwe\Video.UI.exe 00003228
C:\WINDOWS\Explorer.EXE 00002608
C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igfxEM.exe 0000252C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002878
C:\WINDOWS\TEMP\DPTF\esif_assist_64.exe 00000B98
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000820
C:\WINDOWS\system32\DllHost.exe 00003D84
C:\WINDOWS\system32\SettingSyncHost.exe 00002DD0
C:\WINDOWS\system32\rundll32.exe 00000140
C:\WINDOWS\system32\wwahost.exe 000037C4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001B08
C:\Windows\System32\RuntimeBroker.exe 000008AC
C:\Windows\System32\smartscreen.exe 00004048
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00003F84
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002988
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002960
D:\personal\SquareEnix\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003DA0
D:\personal\SquareEnix\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000027A0
c:\windows\system32\sihost.exe 00002388
c:\windows\system32\svchost.exe 000042BC
c:\windows\system32\taskhostw.exe 00002028

[Kumashe]

I can't do tsukuyomi ex either.

[Einmimiria]

Good afternoon Kumashe and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in my response. When you reinstalled, did you delete the FFXIV files in the My Documents folder (My Documents > My Games > Final Fantasy XIV)?

You may also want to try setting the compatibility mode to Windows 7 (right click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7). Additionally, make sure your anti-virus has the appropriate exceptions for the game.

I'd also suggest doing a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Kumashe]

I have tried the compatibility mode and the clean boot, still crashes in the fights mentioned above. What I did when I reinstalled was I backed up those files and removed them from the my documents folder, and then after reinstalling, I only copy and pasted the FFXIV_CHRXXXX file back into the newly created FINAL FANTASY XIV - A Realm Reborn file in Documents/My Games. Unfortunately, did not help. I am tempted to do a complete factory reset on my computer but I would really appreciate if I can avoid that. As it is, I am barred from doing certain fights like the new suzaku fight and the Tsukuyomi ex fight.

[Einmimiria]

Thank you for the update Kumashe.

Did you try to launch the game without that "FFXIV_CHRXXXX" file? Or did you immediately put it back after reinstallation?

I'd also suggest trying lowering the graphics settings and resolution, even if your GPU can handle it. See how the game reacts to this.

It looks like this is a laptop. Try setting the power options to 'Prefer Maximum Performance' as well as having it plugged in while playing.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Kumashe]

I did launch the game once without the folder, just to make sure it worked before I put it in there. Also, I have tried getting rid of the FFXIV_CHR~~~ folder and at the same time lowered all the graphics settings to "none" or whatever the lowest settings are, and also used the smallest resolution 1024 x 768 in the game's system configuration. I also put the computer's power management in high performance mode and kept the computer plugged in during the whole time. Unfortunately, I still keep getting the same errors.

You are right about the laptop though. I am using a Dell Inspirion gaming laptop with nvidia geforce gtx 1050 gpu and 7th gen i5 cpu.