Launcher problems

[Ploudret]

Hello, I am having troubles today with the launcher on windows 7 (FF14 steam version)
When I started the launcher, the part where I can input my login and password wouldn't appear.
After restarting it a few times I started having https errors that forcefully closed the client : A system error has occured : -2146697211 HTTPS System error.
(which already happened occasionally in the past but now it's systematic).

Now the whole window of the launcher stays black when I run it, until it loads back into that HTTPS error.

What can I do to reinstall the launcher ?

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can I get some addition information regarding the issue you’re having?

Please provide:

- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which error occurs
- Everything you have tried to resolve the issue

This error usually occurs because of some interference with the Internet Explorer web browser. The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

Additionally, you may want to try resetting your router. Simply turn it off then back on after a few minutes.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Ploudret]

Thanks for your message, here are a few answers.

Type of connection : wired
Other programs running : steam, usually also firefox
Frequency : used to be really rare and fixed after one relaunch, but since today it's all the time

What I've done to try to resolve the issue : I changed DNS but that seems to have triggered account protection and I've been asked to change my password
I've tried deleting the launcher config file or editing it changing the browser setting but that didn't help

I was able to log in after going into config and reseting system settings but that looks like it was a fluke as after I've logged out I still have the same problem.

I did now tweak the internet explorer options as described, and restarted PC, but the problem was still there afterwards though now I sometimes have other script errors displayed

"An error occured on a script for this page

line : 114
caracter : 2
Error : "swk" is undefined
Code : 0
URL : https://ffxiv-login.square-enix.com/...ft=0&issteam=1

Do you still wish to excute scripts on this page ? Yes / No"

I will try again after resetting my router.

[Einmimiria]

Thank you for the update Ploudret.

Changing those Internet Explorer settings usually fixes the script errors in your second post, but it seems like it was triggered by it. You are using Windows 7 so it might be slightly different than the settings I gave you earlier (I forgot these are for windows 10). When you delete the browsing history, make sure you clear the cache and cookies, if you have not done so already.

I'd also suggest making exceptions for the game in your firewall/anti-virus. If either one of these updates, it can create a false positive.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Ploudret]

Hello,

I cleared cache and cookies already but did it again for good measure. Router was reset but did not help.

There is already an exception for FF14 launcher in my firewall and I do not use any other software other than windows for security. I tried desactivating the windows firewall and microsoft security essentials but it did not fix the problem.

I reset all Internet explorer options to default in case it would help and restarted the computer again, but no avail.

Do you have anything else I could try ?

[Einmimiria]

Thank you for the reply Ploudret.

You might want to check if the following port ranges are open in your router. You can contact your ISP and request that they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

I'd also suggest performing a clean boot. For Windows 7, Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility. On the General tab, click the Selective startup option, and then click to clear the Load startup items check box. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!