Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately, an i2501 error cannot be handled through this channel of support as it is not a technical issue. Please contact the Square Enix Support Center using this link: https://support.eu.square-enix.com/m...p?id=5383&la=2

Please be aware that support does not operate on the weekends and will resume on Monday.

This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

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