Our FC has been relatively drama-free for years. We take in new players regularly, we are large, and have been doing well.

However, last month a player stole ~40m gil worth of items out of our FC chest and vendored it all. This was bad enough, but at least we were able to identify the player via the log for the FC chest - so we were able to remove them from the FC.

This brings me to the problem we are facing today. We had another theft, but this time there is no record of it in the FC chest's log... because the log is too short. Since we have no record, we have no way to identify who stole the 5 items worth approximately 1m gil each. Those items are on the market board, and we can see the name of the character's retainer... but not the character.

I sent a support ticket to see if we can find out who it is, so we can kick them out and remove the toxic presence from the FC. I got a canned GM response stating they cannot replace items, etc... even though that is not what I asked at all.

Previously, when other issues occurred in FFXIV, GM responses were excellent. However, in the case of toxic players, it seems they may be loathe to help with that issue. I am highly disappointed - we either need a log for the FC chest which remains for ~30 days of withdrawals, or GM help to identify thieves when the log is not sufficient to catch them.

Overall, I like FFXIV. The aspects under discussion in my post need work.