100 percent packet lose since 9/19 excellent > good poor connection aether server na

[UliJon]

ive tried it all I went from excellent connection to good poor . ive contacted isp they said its you guys there's 2 spots on chain which are 100 percent packet lose
started a few days ago

1,67.59.251.92,67.59.251.92
2,67.59.251.92,67.59.251.92
3,opti35-20.nassau.cv.net,167.206.35.20
4,64.15.4.58,64.15.4.58
5,64.15.3.246,64.15.3.246
6,lag-150.ear1.NewYork1.Level3.net,4.35.80.5 <<<100 percent here
7,ae-1-3503.ear2.NewYork6.Level3.net,4.69.214.18 <<<100 percent here
8,NTT-level3-100G.NewYorkCity6.Level3.net,4.68.75.78
9,ae-2.r24.nycmny01.us.bb.gin.ntt.net,129.250.3.180
10,ae-4.r22.sttlwa01.us.bb.gin.ntt.net,129.250.4.13
11,ae-0.r23.sttlwa01.us.bb.gin.ntt.net,129.250.6.30
12,ae-3.r23.snjsca04.us.bb.gin.ntt.net,129.250.3.124
13,ae-41.r02.snjsca04.us.bb.gin.ntt.net,129.250.6.119
14,ae-3.r00.scrmca02.us.bb.gin.ntt.net,129.250.7.11
15,xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net,129.250.195.46
16,204.2.229.234,204.2.229.234
17,204.2.229.9,204.2.229.9

I went as far as support with you guys2 x support w isp 3x and they both say its each other
windows and ps4 same connection issues
same network . went in through router then in through direct to modem pc same results
renew config ip its nothin here on my end

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can I get some addition information regarding the issue you’re having?

Please provide:

- Platform (PC, PS4, Mac)
- Any error codes or messages you receive upon disconnect (if any)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which error occurs
- Everything you have tried to resolve the issue

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!