Thread: Directx11 crashes since 4.4 launch

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

You don't have any issues with your main character in either DirectX 9 or DirectX 11 mode, correct? And your Alts are only affected in DirectX 11 mode, correct?

Do you experience anything out of the ordinary while playing on your main character, like graphical glitches or slowdown?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

You don't have any issues with your main character in either DirectX 9 or DirectX 11 mode, correct? And your Alts are only affected in DirectX 11 mode, correct?

Correct. My main functions perfectly with both libraries. My alts however only login with dx9.

Do you experience anything out of the ordinary while playing on your main character, like graphical glitches or slowdown?

I have played for a few hours on my main just now and there were no issues or glitches. Even the steam overlay worked fine in all areas.

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Zhu\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.40
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16343.141MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18775.141MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.207GB SYSTEM_FREEDISC_SPACE 93.558GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 980
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4053.313 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8171.570 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0014.1163
SYSTEM_GRAPHICS_DRIVER_DATE 9/18/2018 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- Sennheiser 3D G4ME1)
SYSTEM_SOUND_DEVICE_ID {06290E2E-AA83-475C-8162-A648A081F597}
SYSTEM_SOUND_DEVICE_NAME cm11264.sys
SYSTEM_SOUND_DRIVER_VERSION 8.00.0008.2158
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/29/2012 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {91582F08-E384-4118-810E-01C0270B3224}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8169
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/26/2017 00:00:00
SYSTEM_SOUND P244W (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9FFF1236-54AC-4C4F-AD4A-CEC127424E6A}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0037.0005
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/26/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EABFA6A0-53A4-11E7-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EABFF4C0-53A4-11E7-8006444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EABFF4C0-53A4-11E7-8007444553540000}
SYSTEM_INPUT_NAME Sennheiser 3D G4ME1
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAC01BD0-53A4-11E7-8008444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAC01BD0-53A4-11E7-800A444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EABFCDB0-53A4-11E7-8005444553540000}
SYSTEM_INPUT_NAME Razer Nostromo
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {A1715BD0-E4D4-11E7-8001444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A171F810-E4D4-11E7-8002444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Constant black screens that led to a big crash also huge fps drop after patch 4.4 - Google Chrome
#general - Discord
Friends List
Task Manager


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Visual Studio Community 2017
Adobe AIR
Advanced Combat Tracker (remove only)
MSI Afterburner 4.3.0
Avast Internet Security
Avast Driver Updater
Balabolka
Blizzard App
Borderless Gaming
CDisplayEx 1.10.29
FF Logs Uploader
Google Chrome
MEGAsync
NVIDIA Stereoscopic 3D Driver
OBS Studio
Overwatch
qBittorrent 4.1.1
Razer Chroma SDK Core Components
Resident Evil Zero: HD Remaster
RPG MAKER VX Ace RTP
RivaTuner Statistics Server 6.5.0
Steam
The Elder Scrolls Online
The Witcher 3: GotY Edition
Unity
Uplay
VLC media player
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Avast Driver Updater
Razer Synapse
Tools for .Net 3.5
Minecraft
Samsung Magician
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.14.26405
univcredist
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
RPGツクール2000 ランタイムパッケージ
ACT OverlayPlugin Bundle version 0.3.3.13.EZS.Enmity-1.7.0.1
vs_communitymsires
Saya no Uta - The Song of Saya version 1.0
Microsoft .NET Framework 4.7.1 Targeting Pack
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26405
vs_communitymsi
Google Update Helper
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.14.26405
FF Logs Uploader
vs_minshellmsires
Microsoft Visual C++ 2005 Redistributable
Sennheiser 3D G4ME1
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2005 Redistributable
vs_FileTracker_Singleton
Microsoft .NET Framework 4.7.1 Doc Redirected Targeting Pack (ENU)
Microsoft VC++ redistributables repacked.
Microsoft Visual Studio Setup Configuration
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
vs_minshellinteropmsi
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Spybot - Search & Destroy
vs_filehandler_amd64
Software per periferiche con chipset Intel®
Gtk# for .Net 2.12.26
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
OpenOffice 4.1.3
vs_devenvmsi
Launcher Prerequisites (x64)
Microsoft Visual Studio 2017 Tools for Unity
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Adobe AIR
Assistente aggiornamento Windows 10
Microsoft Visual C++ 2015 RC Redistributable (x64) - 14.0.22816
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Asmedia USB Host Controller Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2017 Redistributable (x86) - 14.14.26405
Microsoft .NET Framework 3.5 Targeting Pack (enu)
vs_filehandler_x86
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
vs_minshellmsi
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
7-Zip 16.04 (x64)
CCleaner
CPUID CPU-Z 1.79.1
DAEMON Tools Lite
Greenshot 1.2.10.6
IrfanView 4.44 (64-bit)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Mozilla Firefox 60.0.1 (x64 en-US)
Mozilla Maintenance Service
Intel(R) Network Connections 22.2.4.0
Speccy
Tom Clancy's Rainbow Six Siege
FINAL FANTASY XIV: A Realm Reborn
STEINS;GATE
Danganronpa 2: Goodbye Despair
Divinity: Original Sin 2
VA-11 Hall-A: Cyberpunk Bartender Action
Mad Father
Battlerite
MONSTER HUNTER: WORLD
DRAGON BALL FighterZ
Doki Doki Literature Club
The Awesome Adventures of Captain Spirit
Intel® Trusted Connect Service Client
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
RAPID Mode
Intel(R) Optane Memory
Intel(R) Management Engine Components
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft VC++ redistributables repacked.
Epic Games Launcher Prerequisites (x64)
Microsoft Visual Studio Installer
Divine Divinity
Intel(R) Chipset Device Software
Microsoft Visual Studio Team Foundation Server 2017 RC Office Integration Language Pack (x64) - ENU
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
KB4022868
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26405
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 411.63
NVIDIA Control Panel 411.63
NVIDIA Graphics Driver 411.63
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 33.2.0.0
NVIDIA PhysX System Software 9.18.0907
DisplayDriverAnalyzer
NVIDIA HD Audio Driver 1.3.37.5
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Update Core
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26405
Intel(R) Network Connections 22.2.4.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual Studio Team Foundation Server 2017 RC Office Integration (x64)
Intel(R) ME UninstallLegacy
Intel(R) Rapid Storage Technology
Intel(R) Optane(TM) Memory


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000002FC
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00002A48
C:\Program Files (x86)\Samsung\RAPID\CacheFilter\SamsungRapidApp.exe 00001790
C:\Program Files (x86)\Steam\Steam.exe 00002860
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002BA8
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000390
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001548
C:\Program Files\AVAST Software\Avast\AvastUI.exe 000025D8
C:\Program Files\Greenshot\Greenshot.exe 00002768
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00002F24
C:\Program Files\Windows Defender\MSASCuiL.exe 000024E8
C:\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17.10314.31700.1000_x64__8wekyb3d8bbwe\Office16\OfficeHubTaskHost.exe 00000F10
C:\Users\Zhu\AppData\Local\Discord\app-0.0.301\Discord.exe 0000290C
C:\WINDOWS\Explorer.EXE 00000E38
C:\WINDOWS\System32\rundll32.exe 00000CA0
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001B38
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000DA0
C:\WINDOWS\system32\DllHost.exe 00001984
C:\WINDOWS\system32\SettingSyncHost.exe 000023BC
C:\WINDOWS\system32\svchost.exe 00000E6C
C:\Windows\System32\RuntimeBroker.exe 0000170C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001E54
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000019C0
C:\Windows\System\3DG4me.exe 0000203C
c:\windows\system32\sihost.exe 00000D28
c:\windows\system32\svchost.exe 00001F00
c:\windows\system32\taskhostw.exe 00000FE4

Thank you for the update Zhuyan.

My first thought is that you may want to try reinstalling the game if you have not already. There are a few things you can try before that if you don't want to do a full reinstall, however:

Set compatibility mode to Windows 7 (right click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7).

Make sure that any anti-virus software you have has the appropriate exceptions for Final Fantasy XIV.

You can also try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Reinstalling the game fixed the issue for me! No more errors on any characters in dx11.

Thank you!

Is there anything specific you did besides reinstalling the game? I tried this and I'm still getting directx crashes. Well, instead of crashing every 5mins like before it just prolonged it to 10-20mins. Now instantly crashing after instances.

Thank you for the update Zhuyan.

This thread will be moved to the 'Support Center Resolved' subforum as the issue has been resolved.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.