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  1. #1
    Player
    WolfRawr's Avatar
    Join Date
    Aug 2013
    Posts
    19
    Character
    Wolf Rawr
    World
    Cactuar
    Main Class
    Bard Lv 80
    Hello and thanks for your response, i went back to Windows 7 five months ago, i had performance issues with every game in Windows 10, after switching to Windows 7 i was able to play FFXIV in Dx11 with the maximum settings at a stable 60fps.

    As for the black screen after doing many many tests, even if i have everything closed and just FFXIV it still happens i get into a fight and then suddenly, the screen goes black, my pc stops responding and i have to turn it off and turn it on again to regain control.

    It still happens if i play with Dx9, it may take a bit longer instead of crashing right when i get into a fight.

    The only "solution" i found to at least play for a longer period was putting the game in full screen, all graphic settings OFF and Dx9 (this doesnt work with Dx11 it still crashes instantly).
    Im going to test that "clean boot" you suggested later.

    I'll be back later with news.
    (0)

  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the reply WolfRawr.

    It sounds like your graphics drivers are crashing (but not necessarily your whole PC). You mentioned that you had everything up to date, I'm assuming you were referring to your graphics drivers as well? Have you tried doing a clean reinstall of them (it should give you this option when you reinstall)?

    You also might want to double-check whether the game has the appropriate exception on your anti-virus.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  3. #3
    Player
    WolfRawr's Avatar
    Join Date
    Aug 2013
    Posts
    19
    Character
    Wolf Rawr
    World
    Cactuar
    Main Class
    Bard Lv 80
    I did a clean reinstall of the graphic card drivers and the result was the same, i did a rollback and it was the same, i repeat that this is something that started to happen with 4.4, it never happened with previous patches.

    I ll continue testing things.
    (0)