Thread: FF14 Constantly crashing after 4.4 update

The same thing has been happening to me as well. Never happened before 4.4 but it's now happening 90% of the time.

Multiple Iterations of the pop-up window

I originally thought this was something that was solely happening in Rhalgr's Reach but it was also happening in the Ruby Sea and I'm right now worried it'll crash at a bad time. Sometimes when I was loading into the game and sometimes midway through the game (and sometimes while I was logging out as well).


System Specs via FFXIV Launcher (though if you ask me, it's a bit too invasive :P ):
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\[REAL NAME]\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (14393.rs1_release.180329-1711)
SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS E16J9IMS.30F
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16303.836MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 33362.066MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 595.167GB SYSTEM_FREEDISC_SPACE 145.316GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 317.209GB SYSTEM_FREEDISC_SPACE 107.774GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8151.918 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4973
SYSTEM_GRAPHICS_DRIVER_DATE 2/27/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10131 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_9cd951c47b0da577\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_9cd951c47b0da577\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_9cd951c47b0da577\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_9cd951c47b0da577\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9901
SYSTEM_GRAPHICS_DRIVER_DATE 8/12/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (2- Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {026D189A-AEE6-426E-8F30-D5B83BF758F7}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8053
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/25/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF2111B0-2EA0-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF392D90-2EA0-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF3A17F0-2EA0-11E7-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6CED2220-2D16-11E7-8002444553540000}
SYSTEM_INPUT_NAME Radio Switch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF3AB430-2EA0-11E7-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {92FC9B60-6427-11E7-8001444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
First Aid for the USMLE Step 1 2017.pdf - Foxit Reader
USMLE-Rx • View Tests - Google Chrome
#mog-station-how-can-i-help - Discord
Toaru Majutsu no Index:NT Volume20 - Baka-Tsuki - Google Chrome
The Warrens (Snowcloak Theme) Extended // FFXIV OST EX - YouTube - Google Chrome
FF14 Constantly crashing after 4.4 update - Google Chrome
Steam
Screenshots
unexpected error exiting final fantasy xiv - Google Search - Google Chrome
MOD01_LEC001-Congenital Heart Disorders.ppt - Protected View - PowerPoint
Chapter 2.docx - LibreOffice Writer
Chapter 02.docx - LibreOffice Writer
NVIDIA GeForce Overlay
Systemic Pathology
Downloads
screenshots
Videos
Mod0003 Cardiology 0004-ECG Supraventricular arrhythmias.pptx - Protected View - PowerPoint
Clinical Systems
Mod0003 Cardiology 0001-ECG Basics.pptx - Protected View - PowerPoint
Mod0003 Cardiology 0002-ECG 12 Lead Interpretation.pptx - Protected View - PowerPoint
Mod0003 Cardiology 0003-ECG Sinus & A-V nodal dysfunction.pptx - Protected View - PowerPoint
Chapter 01.docx - LibreOffice Writer
Chapter 2.docx - LibreOffice Writer
Chapter 1.docx - LibreOffice Writer
Sticky Notes
Chapter 4-.docx - LibreOffice Writer
Anime Images (To Be Transferred)



-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Anki
BYOND
Foxit Reader
Google Chrome
HFSExplorer 0.21
MSI Remind Manager
Battery Calibration
Help Desk
BurnRecovery
Dragon Center
Sizing Options
KCP Black 1.0.8
MAGIX Content and Soundpools
MAGIX Photo Manager 16
MAGIX Music Maker Silver
Norton Online Backup
Norton Security
OBS Studio
PCSX2 - Playstation 2 Emulator
Pokemon Showdown
PPSSPP version 1.4
SpeedFan (remove only)
Steam
Tixati
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Nahimic 2
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
MSXML 4.0 SP3 Parser
AR8171 Driver Installation
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Intel® PROSet/Wireless Software
Java 8 Update 181
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Firebird SQL Server - MAGIX Edition
Skype™ 7.33
MSI Remind Manager
LibreOffice 5.2.6.2
Java Auto Updater
Apple Software Update
Realtek Card Reader
Intel(R) Chipset Device Software
Google Update Helper
Battery Calibration
Norton Online Backup
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Help Desk
Intel(R) Wireless Bluetooth(R)
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
BurnRecovery
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
calibre
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Examplify
Dragon Center
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
魔法使いの夜
Sizing Options
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Content Manager Assistant for PlayStation(R)
Apple Application Support (32-bit)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
KB9X Radio Switch Driver
Microsoft Office 365 ProPlus - en-us
Recuva
One Way Heroics
100% Orange Juice
planetarian ~the reverie of a little planet~
Tales of Zestiria
Tales of Symphonia
LiEat
Sound of Drop - fall into poison -
FINAL FANTASY XIV Online
Rabi-Ribi
STEINS;GATE
I am Setsuna
GUILTY GEAR Xrd -REVELATOR-
NieR:Automata™
Rosenkreuzstilette
STAR OCEAN™ - THE LAST HOPE™ - 4K & Full HD Remaster
Little Busters! English Edition
Synaptics Pointing Device Driver
Vulkan Run Time Libraries 1.0.65.1
ApoDispatchConfigurator
Apple Mobile Device Support
Intel® PROSet/Wireless WiFi Software
ProductNSConfigurator
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
MPC-HC 1.7.11 (64-bit)
UIInstallUpgrade
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Intel(R) Rapid Storage Technology
Windows 10 Update and Privacy Settings
Intel(R) Management Engine Components
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
UpdateAssistant
Windows Setup Remediations (x64) (KB4023057)
Bonjour
PeaZip 6.4.1 (WIN64)
Intel® Trusted Connect Service Client
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Apple Application Support (64-bit)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
AR8171 Drivers
NVIDIA Ansel
NVIDIA Control Panel 399.01
NVIDIA Graphics Driver 399.01
NVIDIA GeForce Experience 3.14.0.139
NVIDIA Optimus Update 31.2.0.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.2.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.14.0.139
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.06.0
MAGIX Photo Manager 16
Microsoft VC++ redistributables repacked.
Intel(R) PRO/Wireless Driver
SonicMapperConfigurator
SCM
MAGIX Music Maker Silver Soundpools
MAGIX Music Maker Silver
WinZip 17.5
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Management Engine Components
AudioLaunchpadConfigurator
ProductDaemonSetup
LauncherSetup
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
iTunes
CheckDevicesConfigurator
Update for Windows 10 for x64-based Systems (KB4023057)
Nahimic2UISetup


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\PROGRAM FILES (X86)\FOXIT SOFTWARE\FOXIT READER\FOXITREADER.EXE 00000584
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000016C8
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00005AA8
C:\Program Files (x86)\LibreOffice 5\program\soffice.bin 00004218
C:\Program Files (x86)\LibreOffice 5\program\soffice.exe 00006394
C:\Program Files (x86)\LibreOffice 5\program\swriter.exe 00008750
C:\Program Files (x86)\Microsoft Office\Root\Office16\POWERPNT.EXE 000044B4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00007E3C
C:\Program Files (x86)\Sony\Content Manager Assistant\CMA.exe 000019A4
C:\Program Files (x86)\Sony\Content Manager Assistant\CMAWatcher.exe 00001C4C
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeC2RClient.exe 00004258
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00001F84
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00004944
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00009888
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 00001420
C:\Program Files\Windows Defender\MSASCuiL.exe 00001F7C
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_1.8.0.0_x64__8wekyb3d8bbwe\Microsoft.StickyNotes.exe 00007B04
C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.18052.11111.0_x64__8wekyb3d8bbwe\Music.UI.exe 000098EC
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18052.10711.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000811C
C:\Program Files\iTunes\iTunesHelper.exe 00001F60
C:\Users\[REAL NAME]\AppData\Local\Discord\app-0.0.301\Discord.exe 00002F5C
C:\Users\[REAL NAME]\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000035CC
C:\Users\[REAL NAME]\AppData\Roaming\Foxit Software\Addon\Foxit Reader\FoxitReaderUpdater.exe 0000218C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000563C
C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igfxEM.exe 000005A8
C:\Windows\System32\InstallAgent.exe 00005BE4
C:\Windows\System32\InstallAgentUserBroker.exe 000007B0
C:\Windows\System32\RuntimeBroker.exe 000003E4
C:\Windows\System32\SystemSettingsBroker.exe 00008334
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00007160
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000076E0
C:\Windows\explorer.exe 00001E94
C:\Windows\helppane.exe 00009C5C
C:\Windows\system32\ApplicationFrameHost.exe 00004518
C:\Windows\system32\DllHost.exe 00000294
C:\Windows\system32\conhost.exe 000038D4
C:\Windows\system32\rundll32.exe 0000715C
C:\Windows\system32\sihost.exe 00000A50
C:\Windows\system32\svchost.exe 00001150
C:\Windows\system32\taskhostw.exe 000009E0
C:\Windows\system32\wbem\unsecapp.exe 000016E8
D:\Applications\Steam.exe 000023F4
D:\Applications\bin\cef\cef.win7\steamwebhelper.exe 000032A4
D:\Applications\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003038
D:\Applications\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000A414

Originally Posted by Silentsnake0

So after some viewing of the forums and investigation I think I may have figured out a solution. I stress think as I am not 100% convinced this is fixed but I am online for longer then i have been before.

So what i did was I went in and cleared the my documents folder for FF14. So before you do this, please keep in mind that doing so will reset your UI to default meaning, no hotbars, no gear sets, no custom UI all that stuff is going bye bye so do yourself a favor and backup before you do this. you can do that by copying your documents folder that can be found her by default: c:\users\*your username*\documents\My Games\FINAL FANSTASY XIV - A Realm reborn. I would copy this entire folder somewhere else to keep it safe. I delete this folder and then launched the game and went through what was required to log back in. Since then I have been stable and playing but I will update if the issue comes back. Now to get your hotbars and stuff back what you can do is inside the folder i listed above you can restore a file that is like FXIV - *a whole bunch of random letters and numbers* this folder should have your character data for any and all characters you play. I would copy them slowly to test if your stable. If you copy something back then have issues its likely that file is corrupt. I hope this information helps and i will update if I see the issue return.

Doing this only now makes it crash during the first loading screen after character select. Constantly.

EDIT: Ah. Seems to have been D11 causing that crash. But on D9.0, I still have originally reported issue.