Error Code: i2501

[Adrieyl]

You cannot use this function.
Please contact the SQUARE ENIX Support Center for additional details.
Error Code: i2501

I was wondering what this means?

[Valkyrie_Lenneth]

Need more context. Where are you getting this error?

[Adrieyl]

Sorry, when trying to buy anything from the mog station.

[Gleipni]

Sorry, when trying to buy anything from the mog station.

it mean square enix though that your transaction was a fraud,you have to wait 1 day if you did not instist on buying,if yes 1 week,in worst case,you have to contact the support of Square enix to tell them its you who did those transaction attempt,and depending if theyc an help you or not,youw ill have to contact the compagny taking care of the security of SE transaction.

So for now just send a ticket explaining your case.

And if it did not work,you will probably have to contact Iovation for that.

Good luck on it,i had the same and it was a pain to know what to do .

[Adrieyl]

Thank you kind sir!

[Gleipni]

Thank you kind sir!

i had the same so i totaly understand your feel,hoping the support will help you !

[Adrieyl]

I was able to get want I wanted today, nothing ever came from support, just tried it again.

[Gleipni]

I was able to get want I wanted today, nothing ever came from support, just tried it again.

great,you probably did not did to much try thats why it did not get block for too long,happy that your problem is solved

[Adrieyl]

The reply:

Thank you for contacting the North American SQUARE ENIX Support Center. We appreciate you taking the time to contact us for assistance.

We apologize for any inconvenience you have experienced with our authentication systems. The i2501 error is an error that is triggered by the system to protect accounts. Many actions can trigger this error, such as a slow internet connection, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid attempts of payment at once, and numerous other actions. Please check to see if any of the listed actions apply to your situation before attempting to access our services again. We also suggest resetting the connection you are using to connect to the Internet and waiting a full 24 hours since your last attempt before trying again.

Thank you for contacting the SQUARE ENIX Support Center.

[Porcupine390]

If you're like me, you use adblock, vpns, and all the things that mess with online services. The quickest and easiest fix (in my experience) is to use Microsoft Edge/Internet Explorer for the transaction or activation. Chances are you never use it, so you shouldn't have any extensions, cookies, or VPNs to mess with the site. Doing so will save you quite a few steps, and in a return email from a ticket, they did actually suggest that you use Internet Explorer for your transaction.