Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you provide the steps that support gave you to attempt a fix? Also, please provide the following information:

- Platform (PC, PS4, Mac)
- Are you ever disconnected from the game?
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which error occurs

You are connecting to the EU data center, correct? The speed of your connection isn't the only factor, you are further away than where you were in Thailand and it would make sense that the issue came up when you moved (especially if you are using a wireless connection).

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!