Error 9006 problems

[NDTA]

Hi,

I've been having bad lag spikes and frequent disconnects since April, it normally gets worse when i am in a instance like a dungeon or a raid.

It started off as everything freezing and then it would disconnect me, but since i've reinstalled the game, sometimes it dosn't disconnect me and just lags alot or it lags, freezes and then dissconnets me and brings up error 9006.


I haven't had any problems with other games and i have fast internet and low latence. Any advice would be appriciated thanks.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I'd like to get some more information about your issue. Please provide:

- Platform (PC, PS4, Mac)
- Any error codes or messages you receive upon disconnect (if any)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which error occurs
- Everything you have tried to resolve the issue

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[NDTA]

Server: Odin
Platform: PC
Error code 9006
Connection: Wireless
Other programs: None
Frequency: Every time i do an instance
Fixes Attempted: I've tried Resetting my router, reinstalled the game, turning everything but game off and Checked the following Port Ranges to make sure they were open

[Einmimiria]

Thank you for the reply NDTA.

First I'd suggest connecting with an Ethernet cable instead of a wireless connection. This will make the connection to your router more stable. Other than that, there are a few other troubleshooting options you can try:

The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

Make sure your anti-virus/firewall has the appropriate exceptions for Final Fantasy XIV (you can temporarily disable them while you try to connect as well).

Try a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[NDTA]

Hi,

after trying all fixes you suggested, it turned out that a Ethernet cable was what i needed.

Thanks you for the help.

[Einmimiria]

Thank you for the update NDTA.

This thread will be moved to the 'Support Center Resolved' subforum as the thread creator has found a resolution to their issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.