Move the servers back?

[Daniolaut]

SE already has 2 NA data centers. They could have one in Canada one in CA.

That’s all I will say any more on the matter in light of a certain matter.

[Luna-M]

SE already has 2 NA data centers. They could have one in Canada one in CA.

That’s all I will say any more on the matter in light of a certain matter.

SE had a center in Canada, that's where it was moved from.

[KaldeaSahaline]

Wish people would understand business 101. It don't affect everyone but a vocal minority (again I'm not saying its okey but this isnt helping) and if the issue is routing from NTT to you it is at NTT and not SE where the problem lies.

Of course it would remedy to change to a new data center and ISP but we don't know that. You have to remember SE felt the move was a needed change for futureproof their game since they were bottlenecked at the old centre in Canada.

1) Do you have an official (or unofficial) dataset the corroborate your statement that people affected are a minority? It's an easy assumption to make sure, but you're coming off as stating it as fact. By doing so you're heavily marginalizing those of us who are suffering.

2) NTT is SE's chosen ISP. It is 100% their responsibility to lean on them to ensure customers aren't having issues. As we are not NTT customers (and neither are our ISPs) we cannot do anything. I'm not sure if you're familiar with how other game companies have handled this issues in the past (in fact Riot was very open about how they did), it is something that is commonly done. SE has just chosen to either not do it, or not pay for it.

3) It's true that SE felt a move was needed (and it was), but that doesn't mean they made the best decision for the playerbase, or even for themselves. I mean hell, they made 1.0 too, Diadem Eureka, etc. They're not above making bad, or incorrect decisions.

[Luna-M]

Do you have an official (or unofficial) dataset the corroborate your statement that people affected are a minority? It's an easy assumption to make sure, but you're coming off as stating it as fact.

I have -never- said it's facts but sorry if it coming off that way. I've based my comments on unofficial census that indicated there is roughtly 250-260k active players in NA data centres. Among these we don't know how many that actually lives in NA as there is still plenty EU players playing on NA servers.

However just follow the support threads here and on Reddit I'd say we have a few dozens players. We have no idea how many that is affected but I still think its a minority that have voiced their concerns and frustrations. And SE is not gonna release any official numbers where their players IP comes from.

NTT is SE's chosen ISP. It is 100% their responsibility to lean on them to ensure customers aren't having issues. As we are not NTT customers (and neither are our ISPs) we cannot do anything. I'm not sure if you're familiar with how other game companies have handled this issues in the past (in fact Riot was very open about how they did), it is something that is commonly done. SE has just chosen to either not do it, or not pay for it.

I'm not aware and shouldn't be aware what other companies handles similar situations. I work in ISP myself so I have a little ground to stand on. If SE is correct in what they say, that they have a solid connection to the data center they can't really do much. The fault is at NTT and I agree SE should be making demands on NTT but that all they can do. They might as well be locked in contracts so they can't really move to a different data center if they wished and if it makes sense from a business perspective. Switching data centre isn't cheap.

So again from their perspective, say this affects .. 10k/250k with higher ping and occational random disconnects from the service, it going be hard to justify a move.

They should however look into open another data centre to make it better for more people and I hope they are looking into that.

It's true that SE felt a move was needed (and it was), but that doesn't mean they made the best decision for the playerbase, or even for themselves. I mean hell, they made 1.0 too, Diadem Eureka, etc. They're not above making bad, or incorrect decisions.

Don't really have a comment, you're spot on on this point.

[KaldeaSahaline]

So again from their perspective, say this affects .. 10k/250k with higher ping and occational random disconnects from the service, it going be hard to justify a move.

10k/250k is 4%.That's a lot. Without context though it's meaningless, which is where my original point came in.

[Kurando]

SE also has 3 data centres in Japan (which they don't really need), they COULD have one in South East Asia or Australia to help oceanic players, but there is always more to it than a simple move.

[Valkyrie_Lenneth]

SE also has 3 data centres in Japan (which they don't really need), they COULD have one in South East Asia or Australia to help oceanic players, but there is always more to it than a simple move.

They have 3 "datacenters" which are server clusters, not physical datacenters. The same as US, where we are in 1 datacenter, but there are 2 clusters.

[reiichi]

They have 3 "datacenters" which are server clusters, not physical datacenters. The same as US, where we are in 1 datacenter, but there are 2 clusters.

I don't think people understand that it's cost-prohibitive to buy hardware to put in datacenters all over the world, leaving software maintenance and tuning of those servers aside.

[Valkyrie_Lenneth]

I don't think people understand that it's cost-prohibitive to buy hardware to put in datacenters all over the world, leaving software maintenance and tuning of those servers aside.

Yup...

Some of the servers I work on are 30k each...

I've worked on some stuff that costs in the millions for one piece of equipment.

[Darrcyphfeid]

I don't think people understand that it's cost-prohibitive to buy hardware to put in datacenters all over the world, leaving software maintenance and tuning of those servers aside.

I think people understand just fine? If Square is unwilling or incapable of footing the bill to meet the basic needs of their playerbase, however, they should not be releasing MMOs to begin with. But if they choose to not pay, and choose to continue releasing games like this, they've got no one but themselves to blame when the damn things collapse.

New players aren't going to give them any benefit if the game lags them out during their free trial/first month. People paying a subscription will inevitably get tired of not being able to enjoy the service they're paying for.