Move the servers back?

[Daniolaut]

There were not nearly as many technical support threads, and people d/c’ing, and complaining of such severe lag when the servers were where they were before.

I don’t understand.

I can pretty much not play this game at night since the sever relocation. I can play laggy gathering and pray I don’t mess with laggy crafting and before I was doing just fine almost never had lag or d/c issues.

The NODES are Dallas Tx, and San Jose, Sacramento California. NTT.net.

It’s obvious to the players and SE, why isn’t it getting addressed?


129.250.3.245 Dallas tx
129.250.3.17 SanJose ca
129.250.7.57 Sacramento Ca

[Daniolaut]

I already removed my Internet security, and port forwarded.

[Daniolaut]

I don’t like being restricted to either coughing up more money to pay for wtfast that *might* help, or only doing raids/trials in the morning.

We already pay for internet, the sub, retainers, mogstation items, and now the app. Now we have to pay for WTFast too since the relocation?

[hynaku]

Moving the servers to location they did was very bad idea. CA was worst place could think of to move them to with all fires they have every year that interrupts the path to them. Please move them back. I would rather have ping of 120 than not being able to play from lag spikes and disconnects. I used a service like WTFast and it didn't even help out much.

[Leviathan1usa]

The problem with moving the servers back to where they were is it only fixes the issue for us. I have friends that play that live in a different state where they were affected like we are now, and since the move they are not affected anymore. What they need to do is put this in a central location for the servers where no area is being affected. I am paying for a ping server connection right now which is absolutely insane that SE expects me as well as others to do this. I can guarantee you it IS NOT the ISP that is the issue, it is the routing of the servers. We have been hearing for months maybe even close to a year, here try this, try that, it's your ISP. You charge us a nice monthly service fee, including charging extra for retainers which is also insane as no other MMORPG does that, so I pay over $30 a month for a game that quite frankly I don't feel SE cares about it's customer's currently. Fix the issues or we need to go to the better business bureau or take it legally to be addressed or recoup for the lousy service we are being provided for a year now where we are seeing no steps being taken to address an issue, but being fed lots of excuses. I posted on the last big thread from about 6-8 months ago and have been using a ping server to get things at least somewhat stable but even now these are appearing running through these which goes through New York where I could at least play with my friends, again paying for something I shouldn't have to, because you have not got up and done anything about this other than make excuses. When will we see some type of resolution? Yes I am frustrated, and I am tired of being run over, but this type of thing is what hurts a company when they ignore things.

[Lorgana]

On the note of the server relocation, I don't think it's a coincidence that we have been having severe issues being unable to load into solo instances every single patch ever since the relocation. Lag and such aside I've suspected for a long time that the new servers just aren't able to handle the load as well as the old ones

[Valkyrie_Lenneth]

On the note of the server relocation, I don't think it's a coincidence that we have been having severe issues being unable to load into solo instances every single patch ever since the relocation. Lag and such aside I've suspected for a long time that the new servers just aren't able to handle the load as well as the old ones

Actually, the original servers also had this issue, but even worse. They also stated they had power issues at the location the old servers were.

The game was unplayable for many at 5pm EST because the level3 nodes in Montreal basically just stopped letting traffic through because they were hammered so badly. I haven't DC'd hardly at all since the move, it used to be daily.

And it IS an ISP issue, not a "server routing issue" as the other person said. If it was a server issue, VPN's wouldn't fix the problem. All a VPN does is go around crappy ISP routes. Which means its your ISP or your ISP's ISP (yes this is a thing).

[Leviathan1usa]

Actually, the original servers also had this issue, but even worse. They also stated they had power issues at the location the old servers were.

The game was unplayable for many at 5pm EST because the level3 nodes in Montreal basically just stopped letting traffic through because they were hammered so badly. I haven't DC'd hardly at all since the move, it used to be daily.

And it IS an ISP issue, not a "server routing issue" as the other person said. If it was a server issue, VPN's wouldn't fix the problem. All a VPN does is go around crappy ISP routes. Which means its your ISP or your ISP's ISP (yes this is a thing).

It absolutely is a server routing issue and kinda shows how much you know about it as I work for the said ISP I am using and it is not a small company. If you know anything about ISP's and how a routing table works then you would know the first 4 hops of a traceroute starting from you are your ISP. The issue doesn't occur until after that which makes it the issue of SE's provider to their servers. I have been working for an ISP way too long both for the business side of things as well as residential services. If you are going to call someone out on things know the facts. NTT is the backbone of SE's current server network. The reason the ping server fixes it is the fact that the routing to the server from New York which is where I run it through has a different routing table than where I am. As far as California being the best place for it Kurando, if that many people are having issues, and the tables have turned where the PA and New York just as two examples that I know of were experiencing the same issues as we are now, then California is still not the right location. As you have stated we have to think about everyone here, and I agree with you, but having this issue for over a year and doing nothing about it for people that do pay money for a service, only to have to pay more to get a decent connection by paying an additional service is wrong. That's not a good business practice, and what's even worse is they ignore it when there have been way too many posts about this.

[LauraAdalena]

Here's the thing about moving back, they couldn't upgrade the servers very easily (at least, that's what they said), and it's overall worse for most players such as I who, despite it being a very minimal difference in distance from me, got a nice consistent connection even if it's not faster. The problem with moving them from Cali AT ALL is that there are not that many US cities or states that have as good internet. The problem is that moving from CA would leave them where? The East Coast? Higher up in Washington? The problem is, the best internet is in CA and the east coast. If they moved it to Canada, a lot more people would be screwed over. If they moved it to central US, the internet for them would suffer and connections would be probably worse than they were in Montreal. And then on the east coast they screw over all the players on the west coast. It's a lose-lose situation. Only city I could see them moving them to that would be beneficial is Austin Texas.

As for people complaining it's not an ISP thing but an SE thing, I know someone in Virginia who has amazing internet and next to never disconnects from FFXIV unless his entire internet takes a dump. This is the same with me and I in New Mexico, have a far worse ISP, and yet he has a better connection than I do in terms of lag. If this is NOT an ISP issue, then explain to me how someone in PA and NM have worse connection issues than someone in VA.

Also, I'd like to point out that ISPs are very untrustworthy companies and are notorious for trying to screw the customer over and most notoriously even tried throttling connections of specific apps, and Verizon recently throttled CA firefighters communications while fighting the CA wildfires.

[Darrcyphfeid]

The problem is that moving from CA would leave them where? The East Coast?

https://wow.gamepedia.com/Americas_r..._by_datacenter

There you go, Chicago and Dallas are two locations chosen by the game everyone loves to copy. I'm sure there are several other viable locations used by other games (/MMOs) if you make use of Google.