Unable to log-in while in Chocobo Square

[PseudoRupart]

Agent Erick 11:59：Thank you for contacting Square Enix Support Center! Before we can continue we just need to verify the account with the information registered to it like:
Full Name

Customer 12:00：[Removed]

Agent Erick 12:00：Thank you [Removed], it looks like you contacted us earlier and the game masters, unfortunately when it comes to a character stuck in game you will have to wait for the server reset which happens on a weekly basis. Regarding this matter there is no one who can log into your character in the support center.

Customer 12:01：What?

Customer 12:01：You're saying I have to WAIT FOR A RESET?

Customer 12:02：This is ridiculous. I've had this issue before and people just move the character.

Agent Erick 12:02：Yes, or you can submit a bug report in the forums.

Customer 12:02：How can you guys just blow me off like this?

Agent Erick 12:02：Unfortunately we do not move the character, I do not know who moved your character but that service has never been offered in the Support center as no one has authority to log into account nor do we have the game ready.

Customer 12:03：I called and they said "let me put it at your home location."

Customer 12:03：Each time.

Customer 12:03：It's happened multiple times.

Agent Erick 12:03：No one is blowing you off, we are informing you that you must wait, I have had a character stuck in game where i could not log on and have had to wait myself for a server reset.

Agent Erick 12:03：That is not Square Enix, we do not offer that service.

Customer 12:03：I'm also assuming you're not going to add game time for this HUGE inconvenience.

Agent Erick 12:03：Unfortunately you will have to wait, there is no game time given for this matter.

Customer 12:04：This is absolute rubbish.

Customer 12:04：This is absolutely not a way to handle this issue.

Customer 12:04：Every game I've ever played has given me a solution.

Customer 12:04：This game, as well.

Agent Erick 12:05：Those are other game companies not Square Enix, I apologize but we do not have other companies policies.

Agent Erick 12:05：Just a matter of waiting, now the previous agent has assisted you and its the same answer. I do apologize but I do have to continue to assist other customers in our chat queue.

Thanks again for contacting the SQUARE ENIX Support Center.

We are always looking for ways to improve our customer experience, and our customer service survey is a great way to make your voice heard. If you would like to leave feedback regarding your experience with us, please feel free to complete the customer feedback survey we will send to you.





This is ridiculous. They absolutely will not help me. Each person I've spoken with has just blown me off. Square has offered to help me each time this issue has happened, but now they are not.

Issue: My character is stuck in Chocobo Square and I cannot log in. It gives me an error of 10104 or 90006. I made another character and was able to log in to contact a GM, but they told me to contact Support---AFTER support told me to contact a GM. It's a simple matter of relocating my character, but nobody seems to want to do it. It's happened multiple times in this game and I've called (back when they had phone support) and they simply moved my character.

The fact that I keep getting useless advice and keep getting passed on to other support venues is bad enough, but when they said that they won't add game time for a technical problem on THEIR end is actually very frustrating.

[PseudoRupart]

Can someone just please, for the love of God, relocate my character to somewhere outside of Gold Saucer?

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately, The contact you had with the Support Center is correct. Neither the Support Center nor the Game Masters can move your character. Even if they could, it doesn't necessarily guarantee that the issue will be fixed. The errors you receive (90006) designate a connection error with the server for that particular character.

Since this could be a connection issue, I'd suggest trying the following:

Reset your router by turning it off for a few minutes, then back on.

Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
Your ISP may forward these ports for you.

Make sure your anti-virus/firewall has the appropriate exceptions for Final Fantasy XIV (you can temporarily disable them while you try to connect as well).

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[PseudoRupart]

I appreciate some tips on how to try to fix this. Not one person I spoke with earlier even attempted to do anything. They all said either "contact someone else" or "nothing we can do."

However, you're wrong about moving my character. I had this EXACT issue, logged out in Gold Saucer, twice before. Once during ARR and once during HW. Each time I contacted support via phone, and they immediately fixed the problem by moving my character back to my Return location. I've experienced the same thing in other games, such as WoW, RIFT, SWTOR, LOTRO... Each time it's been a simple fix. But, to tell me that you WON'T do anything and that there will be no game time extension due to this situation is beyond repair for rapport. That last guy I spoke with HUNG UP on me (chat support, and I did not curse nor was I abusive in any way).


Either way, I managed to fix the issue myself by deleting files, restoring them, and a process of trial and error. So, whatever script you guys are reading from may work for some instances, you should really listen to your customers.

[Einmimiria]

Thank you for the update PseudoRupart.

I'm glad you were able to find a resolution to your issue. I can't speak for your previous contact because I wasn't there at the time. However, that usually isn't a service that we provide, especially over a phone call because the Support Center would not have access to your characters in-game (That would require an in-game contact with a GM).

This thread will be moved to the 'Closed Concerns' subforum as the thread creator has found a resolution to their issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.